Dear Sir/Madam,

I am hereby to lodge a complaint against the after-sales service of the Euroclean Bravo Vaccum Cleaner that was purchased by Mr. Sekhar Choudhury on 28/05/2013. Following is the Product Details: ICR No. INV-044545 Order Form No. 501044545 Address: 254, Bansdroni Place, Kolkata - 400 070. and gifted the item to me, Ms. Souravi Choudhury, Apt. C7, Pinnacle Infotech Solution, S.S.B. Sarani, Bidhannagar, Durgapur - 713 212. For the first time, we called the customer care - 03339883333 for servicing on June 2013. The customer care called us for address confirmation but after that no one turned up for the servicing. We also have a Aquaguard purifier, for the same we called Mr. S. Karmakar, Eureka Forbes Representative (Mob. No. ********10) for carbon replacement in August 2013. Also we asked him whether he can do the technical servicing for our Euroclean and he informed that he is capable to that. So on Aug 22, 2013, he came for the aquaguard servicing as well as euroclean servicing. But he totally misguided us by saying we have to go service center for any type of servicing of EuroClean and he failed to technical assistance for the product. Service Request Activity Report No. 1432 After that also, I contacted the service centre several times, but till date we did not get any service what we are seeking for. For your reference, following are my last 2 docket numbers - ******** & ******** I am very upset with the after sales service. So it is my request, either take back the product and return our money else, send some proper technician EXCEPT Mr. S. Karmakar. Hope to hear from you soon.

Thanks & Regards,
Souravi Choudhury
Mob.- ********54