Hello,
I am Atish Ajgekar. I am from Kurla (East), Mumbai. I purchased Aquaguard Prime UV+UF water purifier in October, 2014. I had filed a complaint about the WORST service by Aquaguard in October, 2014. This is my second WORST service experience.
On 25th March, 2015, a person came to my house from Aquaguard. His name is Manjunath (+********6566). He said that the free service checkup is done after 6 months of purchase. I am surprised why he came a month earlier. He opened it, did some servicing work and he was having a very hard time replacing the assembly the way it was. He even told me that he had no idea regarding the structure of that purifier. I wonder why he even touched it if he was not qualified to do the work. I asked for his contact no. but he refused to share it and assured me that the purifier was working fine. He said the servicing was done and he left.
I switched on the purifier and when it filled completely (4 Ltr. capacity), it started leaking. I couldn't reach Manjunath I didn't have his no. He had asked me call the 1800 in case of any service request.
I called the customer care and told them about the issue. They registered my complaint. Following are the details:
Request No. 00********
Complaint No. ********
The same night another person named Ashish Shukla came from Aquaguard. Even he had hard time dealing with the damage caused by the Aquaguard Employee Manjunath. He said Manjunath was his friend. I asked for his no to Ashish and he kept saying me that mistakes happen and I should wait for the service.
This is the worst experience that a product is damaged by their own employee. This is not expected from a brand like Aquaguard who claim to put customer ahead of everything.
Now the purifier is damaged. It's leaking. It has scratches. I can't keep it on. In short, my 8000 Rs. is wasted under a brand name like Aquaguard.
BEWARE from aquaguard products.Their own service persons don't know how to handle the product. I really regret purchasing the Aquaguard purifier and even worse is expecting a good customer service.