Hyundai Motor India Limited - Popular Kottayam delivered verna with bad AC
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Complaint by: Rajesh Nair on November 9, 2009, 11:37 pm in Cars Parts and Vehicles

I bought a Hyundai Verna CRDI Sx from Popular Hyundai Pala, an extension counter of Popular Hyundai Kottayam. It was booked on 2009 Oct last week and I got the car on Nov 07, 2009 evening 6:30. After the payment settlement at pala the sales person explained the features and given key to me. I did drive it alone to home. At home on that night itself we noticed that the AC cooling is not at all good and cool air is not at all coming out through the left two windows on the center console. (left seat to driver) Only at the driver side it was coming. that too not at all powerful. On next day itself I rushed into my saleserson and his machanic. they realized the problem and I comlaited it to the Manager of Popular pala unit, one Mr. Jacob and Magr of Kottayam unit Mr. Vinod Variyyer. I asked for a car replacement. But they were trying to avoid me and suggusted only thing to do is a repair on next day. I had to come to trivandrum that night since Me and wife have to go to office on monday, so I suggusted Jacob and Vinod to refer the case to poular Trivanrum service center. Today on Nov-09 Monday I took leave and spent
entire day in the tvn service center. The engineers could easly make out the difference in Air cooling. Then told me they want the car overnight at the center for a major rework/reair on AC. I\'m very dissapointed. I don\'t want a reaired car for the price of a new car. Also my car gone to workshop on first day itself. I want justice. please give justice to me

Complainant's Goal: carrelacement
Complainant's Target: Hyundai Motor India Limited
Complaint Location: IndiaPala kottyam kerala
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Recent Comments
3.
Fri, 08 Jul 2011  Ratheesh

First of all please communicate with the service person and get a clear idea of what the complaint is. Some times it must be a case of minor repair which must a minor block or not. If so try to get it repaired and warranty is ment for that. Asking replacement for minor troubles is not practical. After all this is a machine and for a machine I expect only 100% perfection and not just it's brand new verbal finishes.

2.
Tue, 17 Nov 2009 - Business Reply from - HMIL (Hyundai Motor India Limited)

Dear Sir,

This has reference to your mail regarding your Hyundai vehicle.

Kindly write us your vehicle registration number or VIN number and contact number to enable us addresses your concern.

Thanks & regards,

CR TEAM
salonibajaj@hmil.net

Note: You may reach us at our 24X7 Customer Care Toll Free Number: 1800-11-4645 (From MTNL/BSNL) or ********45 from others.

1.
Fri, 13 Nov 2009  Message from iComplaints.in Helpdesk

An email communication has been sent to Hyundai Motor India Limited on November 13, 2009, 12:12 pm