Dear Sir / Madam,

It\'s with great pain , anger & emotion I\'m mailing you. I have spoken to many customer care agents including the Asst. Customer Care Manager at the Popular Hyundai , Trivandrm regarding my grievance which I\'m going to outline below. Unfortunately, it\'s going to be a year since I\'ve been speaking to the dealer & yet to positive response.

I had purchased an i10 ( KL 01 AT 4753 ) from Popular Hyundai on 07.08.2008 on exchange bonus scheme. My concerns are as follows,

1. The exchange bonus of Rs.15,000/= is yet to be paid by the dealer to me. For the past 11 months they have been blaming the Hyundai Motors for the delay. Please explain the reasons for the delay & make necessary arrangements for the speedy delivery of the same.

2.I had exchanged my old Maruti 800 with your Hyundai Advantage agent ( again Popular ) in Trivandrum. It took more than a month for them to hand over the transfer certificate when, it was already issued by the RTO. As every time they kept me going back to them I had to approach the RTO officer to enquire if the transfer was done & indeed in the computer after entering the vehicles regn. no. it did show that the car was transferred to the new owner. Not sure still why there was a delay in handing me over the certificate.

3. I took my car for it\'s 1st Free service & the experience was harrowing... Not sure since it was a Free service , right from the attitude of the front desk staff at the service centre of Popular Hyundai , trivandrum till the delivery of car to me everything had to go wrong. I had to wait for almost 10mts before I could ask the agent if they were free to attend to me ( Well, they were all sipping tea/coffee & having a nice chat). Upon delivery of the car I was shocked to see that the car wasn\'t even washed properly. The dirt was visible to the naked eye both inside & outside. The same was pointed out to the agent who handed over my car. But, not even a sense of apology or any rectification process ( he pretended as if I was talking to dead walls !!!!!!!!! ). Well, the best joke of all was.... I was handed in a customer feedback form. The guy at the desk had the audacity to ask me to sign at the bottom & hand him back the blank form ( so that he can tick them all EXCELLENT !!!!!!!! ). What a mockery of the system. I took the form with me but, never returned to them because I knew it will end up in a waste bin.

The next day I get a call from their customer care wing to know on my satisfaction level after the so called 1st Free service. I narrated the whole incidence to the girl ( who was very apologetic & professional ) . She even offered a free service once again if I had taken the car back.But, then I had lost the faith in them & didn\'t have time either. She promised to bring this to the attention of her superior & assured that I can expect a call from him. I\'m positive this girl had done her job. But, the follow up from her superior never happened.

I don\'t think it happened to me alone. Because I was told my one of the customer mgrs that they have a very weak team & they do get many complaints ( poor guy was new to his position & as he couldn\'t take any more lashes from me, he opened up the truth ). It\'s high time Hyundai Customer care corporate steps into this dealer & monitors their performance. I guess once the car is sold they are least bothered about the customers.


When I opted to buy an i10 my biggest concerm was after sales service. This being my TOP PRIORITY, I made it very clear to Mr.Rajesh ( Sales Agent ). He promised me everything under the sky. Till date he hasn\'t even returned a call to find out how the car is performing or how was my experience after the 1st service of the car. Yes... he indeed sent me a text on the mid-night of the day I took the delivery of my car. What a way to say Thank You !!!!!!!!!

Because of this dealers inefficiency in handling & sorting out my concerns, I\'ve lost the faith in Hyundai. Initially I recommended 2 friends of mine to buy from them thinking that,I was just the one to have these issues. Later , they too had some issues & were upset on me for having referred Popular Hundai. Since then, I\'ve not been marketing Hyundai in my level.


I expect your good self to revert to me on the above concerns at your earliest with a POSITIVE response.

Thanks & Regards,
Binu K.N