Dear sir,

I am IIT mumbai student.I placed an order for dell studio 15 on 8th oct.2009. It was delivered on 14th October 2009.When i open the box and laptop display was defected with large black spots on the screen.I immediately inform the customer care and sales person regarding this.Both assured me that new laptop will be replaced with this within a week on phone.I have send lots of mails to both with pictures of damaged product.But haven\'t got any reply from both in written.I continue to call customer care for a week regarding this but no proper solution was given.And in all this my lots of time avg 4hrs a day gets wasted due to long waiting\'s in call and call on holds.
Then i send the mail to head of dell mr.sameer garde and action was taken immediately within a week and at last system was delivered to me on 29th oct.2009 after a lot of harassment and dissatisfaction.
I ask the customer service to compensate for all the harassment and my money wasted on all this extra process.But no proper reply from there side again.

I suggest you friends not to purchase dell laptop .

Dell order no.0419060.