I have placed an order with Dell on 9th Sept 2009 for Laptop Keyboard and Battery. They charged my credit card for 6,100 and did not dispatched. When i called them, they told the order went to wrong department and will give refund. After that i have called dell more than 30 times for every alternate day and the representatives keep telling that i will get call in next 30mins. Forget about the call, so far i have not received my amount. Each time i called, i was in queue for about 30mins and then, the representatives keep transferring my calls between technical and customer departments.

Please do the needful.

Below are the order details:

Dear Customer,

This is with regards to the conversation you have had with Dell regarding the Quote for SER # ********6526// Service tag- 6SPMN1S// Case - 2403141



Following are the charges for the spare parts as mentioned:





6 Cell battery + keyboard ,total Costing Rs. 6100/- including taxes.





6 Cell battery costing –Rs. 5000 /-

Keyboard for I-6400-Rs.1100/-



Battery part- TM777

Keybaord Part # UF165





1. Validity of this quotation is for 10 business day.

2. All sales are subject to Dell\'s Terms and Conditions of Sale, Service and Technical Support (\"Terms and Conditions\"), copies of which are available on www.dell.com\\ap or on request. These terms would apply irrespective of terms mentioned in the PO.

3. Dell can support hardware up to 5 years from date of manufacture/shipment.

4. Batteries and other consumables are not covered under warranty.

5. Payment Terms: 100% in advance. (Options below).

6. Kindly provide the road permit form for parts where ever required at the time of delivery.

Payment options : DD and At par cheque is accepted as a payment Mode.

1. For \'at par cheques\' and \'DD\', please courier to

Vidhur & Co Pvt. Ltd

201 Sahyog Building

58 Nehru Place

New Delhi - 10019

2. Signed quotation (with company seal, if it is a company asset) to be sent along with the payment at the below address: (which is mandatory)

3. Also please reply to this mail with the cheque/DD number with the shipping address before you send the cheque/DD to above address

For any queries with reference to this quotation, kindly reply to the following mail ids - sumit_kankal@dell.com



Note: For sending DDs or at par Cheque, kindly mention Your name/ Contact number and service tag on the back side of DD.

Thanks

Naveen Gupta

Resolution Expert