Quotation number… IRIS3532479
The order was placed on 22nd April and was to be delivered on 2nd May .They failed to do so and the reason they gave was shortage of parts which is very lame. the new updated delivery date was 10th May .the change of delivery address notification was sent on 4th , however till then the laptop had not even been completely assembled. On 11th when inquired the new date given was 17th May and no reason was given for delay . Further the company failed to deliver on 17th and said they would take 3-4 more working days . then the information given was that the laptop has been dispatched and you will receive it on 24th May. On 24th when inquired at Blue Dart courier service they said the laptop has gone back to the company on their request .For further details when contacted Dell they had no reason and no information for the action or any information.
The sales agent assigned to this order was not available on her phone number provided, when contacted customer support, they used to transfer the call and request to talk to the sales agent. Sales Agent- Ambili Unnikrishnan, was not available and all emails were unanswered after 15th May, 2010.
I support this complaint.
I support this complaint. sir my windows 7 problem u say send my mail adress plz send window s 7 my contact no ********38
Respected sir,
I Sarbraj singh has a dell laptop no 1545 and Tag no F83M4BS has given it to the company for repacement and the complaint no is 4249268
My laptop was not working and itsbeen 3 month swice i have made a complaint to replace the laptop which is in the warrenty period. its been one month that the company employee has taken my laptop to do do the need full which is under warrenty. even the toll free no is not responding I tried approximately 18 times.
they said you laptop will be replaced within one month and 3 month have passed.please give me the full detail and status of my laptop and take some straight action alse i will be forced to file a case in the consumer court.please do the needfull as soon as possible
your faithfully,
sarbraj singh
e-mail-sarbraj1@yahoo.com
mob no -0********80
An email communication has been sent to DELL India on May 24, 2010, 8:50 pm
I support this complaint. I think Dell Customer and Service in one of the worst in the country. I have a similar experience when I tried to purchase a battery for Inspiron 1525 laptop. The payment was done on 4th of January 2011 and they promised me that it will be delivered in 7/10 days, but now it's 17th of January, till date no news. When I tried to contact the sales person with whom I have done the transaction, he is unavailable permanently.