Dear Sir,

This is for your kind information that I, Saurik Kumar Pyne had purchased a PHILIPS HD4729 RICE COOKER from Great Eastern Trading Co., 15 GT Road Khadinamore, Chinsurah, Hooghly 712101 on 17th July 2012 (Tax cash memo no. 16/1213/05472).

I being a layman failed to understand that the product was faulty from the date of purchase itself.

Anyway on realizing the same I have given the product at “AUTHORISED PHILIPS SERVICE CENTRE” Gondalpara, Chandannagar, Hooghly 712136 on 16th August 2012, Work order no WS12081604 & TILL DATE (20/09/2012) I am yet to receive the set from their end.

During these 34 Days a number of false commitments were being delivered from their end but every thing was in blue.

In addition to this the owner of the mobile no ********61 (one of the employed person of “AUTHORISED PHILIPS SERVICE CENTRE”) frequently keep his number diverted from the CALL DIVERT Option from his mobile set in order which when called replies that “this number do not exists” to escape from the customers grievances giving a mere excuse “Network Problem” .

If this becomes the practice of the service center of PHILIPS then how can we keep the confidence on such a renowned company????

So I here by request you to replace the product and expect a BETTER JUDGEMENT from your end.

Yours faithfully,

Saurik Kumar Pyne
********03
********93
saurikpyne@gmail.com