Dear Sir
I had booked an order vide order no 1017226200 on dated:05.04.2012.This order is for laptop and anaira diamond. I made payment of Rs.28499.00 by my netbanking idbi account.But I cancelled my order in processing stage because the information provided by sales executive is wrong. they told me if you want to cancel this order then you can cancel it so i told him pls cancel my order and refund my money.they told me it take 21 days ...now more than 21 days passed but i am stll waiting for refund.in this regard i make many mail to bag it today but they always reply same thing "we have forwarded your refund process to concern department "

Mail details is as under:

Dear Mr. Pandey,



This is with reference to your e-mail.



Please accept our sincere apologies for the inconvenience caused to you in this regard.



We would like to inform you that as we have already informed in the below e-mail that the matter has already been taken with the concerned department. We request you to kindly allow us for next 4-5 working days.




Please feel free to get back to us for further assistance.



Assuring you of the best possible services, always.



Regards,



Gurpreet Singh



Executive Customer Care



Bagittoday



Please quote yourOrder Id: 1017226200 for further future correspondence.



Note: In case of any query not related to the discussion in above e-mail should kindly be emailed toresponse@bagittoday.com or call us on 0120- 4112424.




From: Aditya Prakash Pandey [mailto:appandey.rkt@gmail.com]
Sent: Sunday, May 27, 2012 6:57 PM


To: Response (BagItToday)
Subject: Re: Order Id-1017226200





Dear Mishra ji !





Please refund by ammount as soon as possible.It is urgent..........................I


Please help...!



On Thu, May 24, 2012 at 2:04 PM, Response (BagItToday) wrote:





Dear Mr. Pandey,

This is with reference to your email.

Please accept our sincere apologies for the inconvenience caused to you due to delay.

We would like to inform you that we have already taken your matter with the higher authority along with your complaint against the same order id- 1017226200. We request you to kindly allow us few working days to resolve the issue. Hope you shall bear with us in the interim.



Please feel free to get back to us for further assistance.

Assuring you of the best possible services always.

Regards,

Abhishek Mishra

Executive Customer Care

Bagittoday

Please quote yourOrder Id-1017226200 in all future correspondence.



Note: In case of any query not related to the discussion in above e-mail should kindly be emailed to response@bagittoday.com or call us on 0120- 4112424.




From: Aditya Prakash Pandey [mailto:appandey.rkt@gmail.com]
Sent: Wednesday, May 23, 2012 11:53 PM





To: Response (BagItToday)
Subject: Re: Order Id- 1017226200






please refund my money .





regards


aditya



On Sun, May 20, 2012 at 2:08 PM, Response (BagItToday) wrote:








Dear Mr. Pandey,

This is with reference to your email.

We would like to inform you that your complaint has been already forwarded to our concerned department. We checked the status with them and received revert that the same is still on Follow up. We assure you that we are working on your case very closely. We request you to kindly allow us few more working days to get your case resolved. We make you sure all the possible care shall be taken to get the complaint resolved.



Please feel free to get back to us for further assistance.

Assuring you of the best possible services always.

Regards,

Abhishek Mishra

Executive Customer Care

Bagittoday

Please quote yourOrder Id- 1017226200 in all future correspondence.

Note: In case of any query not related to the discussion in above e-mail should kindly be emailed toresponse@bagittoday.com or call us on 0120- 4112424.






From: Aditya Prakash Pandey [mailto:appandey.rkt@gmail.com]
Sent: Saturday, May 19, 2012 7:10 PM
To: Response (BagItToday)
Subject: Re: Order Id: 1017226200








How many days I wait Mr. singh


On Sat, May 19, 2012 at 11:35 AM, Response (BagItToday) wrote:



Dear Mr. Pandey,




This is with reference to your e-mail.



Please accept our sincere apologies for the inconvenience caused to you in this regard.



We would like to inform you that we have once again taken up the matter with the concerned department on urgent priority to get your issue resolved at the earliest. We request you to kindly allow us for next few working days.




Please feel free to get back to us for further assistance.



Assuring you of the best possible services, always.



Regards,



Gurpreet Singh



Executive Customer Care



Bagittoday



Please quote yourOrder Id: 1017226200 for further future correspondence.




Note: In case of any query not related to the discussion in above e-mail should kindly be emailed toresponse@bagittoday.com or call us on 0120- 4112424.




From: Aditya Prakash Pandey [mailto:appandey.rkt@gmail.com]
Sent: Thursday, May 17, 2012 10:31 PM




To: Response (BagItToday)
Subject: Re: Order Id- 1017226200






Dear Madam !


As per your below mail i call on 0120-4112424 as per discussion on phone some call will come to me on one or two days but na any call recieve by me from bag it today.


Please help me.............. after all these sa huge ammount transaction & i am upset from your company.





Thanks & regards


A.P.Pandey


On Mon, May 14, 2012 at 9:35 AM, Response (BagItToday) wrote:





Dear Mr.Pandey,

This is with reference to your e-mail.

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that we do understand your problem,but its s long processure consume plenty of time to resolve your issue at the earliest. We would also let you know that we have already take your complain

with the concerned department and investigating on the same,We assure you that possible action taken from our end.

We request you for your kind understanding and co-operation.

Hope you will bear with us in the interim.


Please feel free to get back to us for further assistance.

Assuring you of the best possible services, always.

Regards,

Ruchika Gour

Executive Customer Care

Bagittoday

Please quote yourOrder Id-1017226200 for further future correspondence.


Note: In case of any query not related to the discussion in above e-mail should kindly be emailed toresponse@bagittoday.com or call uson 0120- 4112424.






From: Aditya Prakash Pandey [mailto:appandey.rkt@gmail.com]
Sent: Sunday, May 13, 2012 7:35 PM




To: Response (BagItToday)
Subject: Re: Order Id- 1017226200






Sir


As per your commitment matter would be resolved in 7-8 days.


How many days I wait.It is not a joke,Please resolved the issue within one or two day otherwise i go to the another forum.





Regards


Aditya


On Fri, May 4, 2012 at 12:17 PM, Response (BagItToday) wrote:






Dear Mr. Pandey,

This is with reference to your e-mail.

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that we have already taken the matter to get the issue resolved, we request you to kindly allow us 7-8 more working days to resolve the matter.



We make you sure the complaint will be resolved within the given time frame.


Please feel free to get back to us for further assistance.

Assuring you of the best possible services always.

Regards,

Chandra Mohan

Executive-Customer Care

Bagittoday

Please quote yourOrder ID- 1017226200 in all future correspondence.


Note: In case of any query not related to the discussion in above e-mail should kindly be emailed toresponse@bagittoday.com or call uson 0120- 4112424.






From: Aditya Prakash Pandey [mailto:appandey.rkt@gmail.com]
Sent: Thursday, May 03, 2012 12:54 PM
To: Response (BagItToday)
Subject: Re: Order Id- 1017226200






Thanks for your update sir !


Kindly confirm the date when ammounnt would be deposit in my account.





regards


aditya


On Wed, May 2, 2012 at 2:15 PM, Response (BagItToday) wrote:






Dear Mr. Pandey,

This is with reference to your email.

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that we have already taken your matter with the department concerned regarding your complaint against the order id- 1017226200. We request you to kindly allow us few working days to resolve the issue. Hope you shall bear with us in the interim.

Please feel free to get back to us for further assistance.

Assuring you of the best possible services always.

Regards,

Abhishek Mishra

Executive Customer Care

Bagittoday

Please quote yourOrder Id- 1017226200 in all future correspondence.

Note: In case of any query not related to the discussion in above e-mail should kindly be emailed toresponse@bagittoday.com or call us on 0120- 4112424.






From: Aditya Prakash Pandey [mailto:appandey.rkt@gmail.com]
Sent: Tuesday, May 01, 2012 4:15 PM
To: Response (BagItToday)
Subject: refund money




Please tak it matter urgent.





regards


aditya

Dear Mr.Pandey,



This is with reference to your e-mail.



We would like to inform you that we have taken the matter with the department concerned to get your order cancelled in our records.



Further, we also would like to assure that we shall process your required request.



Please feel free to get back to us for further assistance.




Assuring you of the best possible services, always.



Regards,



Kavita singh



Executive-Customer Care



Bagittoday



Please quote yourOrderID-1017226200 in all future correspondence.




Note: In case of any query not related to the discussion in above e-mail should kindly be emailed toresponse@bagittoday.com or call us on 0120- 4112424






From: Aditya Prakash Pandey [mailto:appandey.rkt@gmail.com]
Sent: Sunday, April 08, 2012 10:47 PM
To: contact
Subject: Re: Order ID-1017226200














Due to some unavoideable condition i want to cancil my order.





Regards


aditya













On Sat, Apr 7, 2012 at 5:20 PM,contact wrote:


Dear Mr. Pandey,




This is with reference to your e-mail.



We would like to request you to kindly confirm the reason why you would like to cancel your order so as to enable us to do the needful.



Assuring you of the best possible services, always.



Regards,



Mani Megala



Executive-Customer Care



Bagittoday



Please quote yourOrder ID-1017226200 in all future correspondence.



Note: In case of any query not related to the discussion in above e-mail should kindly be emailedtoresponse@bagittoday.com or call us on 0120- 4112424.








From: Aditya Prakash Pandey [mailto:appandey.rkt@gmail.com]
Sent: 06 April 2012 23:16
To: contact
Subject: Re: Order Information Bag It Today

Please cancel my order & refund the transaction money in my account.


On Thu, Apr 5, 2012 at 6:53 PM, Bag It Today Concierge wrote:























Boutiques


Invitations


My Account



























Thank You for your order.


Your Order ID is: 1017226200. (Please note the order id. no. for future reference.)

You have made a successful credit card payment for an amount of Rs 28499.0




Kindly give us 2-7 days for processing of your order. You will receive an email and a sms with your dispatch details soon.

For any further assistance call us at 0120-4112424 or email us atresponse@bagittoday.com quoting the above mentioned order id










*Conditions Apply.Actual product may differ from images shown.Offer valid till stocks last.

































--
aditya





For up-to-the-minute coverage of news and entertainment in English, visithttp://www.indiatoday.in/ and in Hindi, visithttp://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediatelyatithelpdesk@intoday.com.




--
aditya








For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately atithelpdesk@intoday.com.











Reply



Forward

























Aditya Prakash Pandey



Apr 9














to response, contact










Dear Kavita !

Thanks for your prompt action.

As per our telephonic discussion order was cancelled. cancilation no. is 723695.

please confirm the date when money will be refund in my account .

I am waiting for that.



Regards

--
aditya









For up-to-the-minute coverage of news and entertainment in English, visithttp://www.indiatoday.in/ and in Hindi, visithttp://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately atithelpdesk@intoday.com.




--
aditya









For up-to-the-minute coverage of news and entertainment in English, visithttp://www.indiatoday.in/ and in Hindi, visithttp://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately atithelpdesk@intoday.com.




--
aditya









For up-to-the-minute coverage of news and entertainment in English, visithttp://www.indiatoday.in/ and in Hindi, visithttp://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately atithelpdesk@intoday.com.




--
aditya









For up-to-the-minute coverage of news and entertainment in English, visithttp://www.indiatoday.in/ and in Hindi, visithttp://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately atithelpdesk@intoday.com.




--
aditya














For up-to-the-minute coverage of news and entertainment in English, visithttp://www.indiatoday.in/ and in Hindi, visithttp://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately atithelpdesk@intoday.com.




--
aditya