Dear Madam / Sir,

This has reference to :

1. PNR No. P85NCH related to travel of Mr. Rahul Maheshwari from Ahmedabad to Mumbai by Indigo Flight 6E 214 dated Wed. Oct. 20, 2010 departure 9:55 AM arrival Mumbai 11:00 AM,

2. PNR No. Q813DI related to travel of Mr. Ashok Kumar Agarwal / Ms. Hanna Urban / Mr. Vera Linkevich from Ahmedabad to Mumbai by Indigo Flight 6E 214 dated Wed. Oct. 20, 2010 departure 9:55 AM arrival Mumbai 11:00 AM,

3. PNR No. J83DDF related to travel of Mr. Mr. Rahul Maheshwari / Mr. Ashok Kumar Agarwal / Ms. Hanna Urban / Mr. Vera Linkevich from Mumbai to Goa by Indigo Flight 6E 181 dated Wed. Oct. 20, 2010 departure 12:20 AM arrival Goa 1:25 PM,

All the above bookings were made over internet on September 23, 2010 by me.

The undersigned had personally called Indigo Call Center and took advise if it would be possible for all the above passengers to take the connecting flight for Goa from Mumbai on September 23, 2010 if we take flight 6E 214 from Ahmedabad. The call centre personnel after discussions confirmed that it is 100% possible and I should go ahead with the said booking.

As you see we had two foreigners with us and we were going to have an important business meeting with Geno Pharmaceuticals Pvt. Ltd., Goa on the said date i.e. October 20, 2010.

On reaching Ahmedabad airport we all 4 passengers were denied boarding card from Mumbai to Goa and were suggested that we have two different PNR Nos. so the boarding card would be provided by Indigo, Mumbai.

It was realized by the undersigned that the time was less and we may miss the onward flight 6E 181 from Mumbai to Goa as we had to collect our checked in baggage and re-check in at Mumbai for the Goa Flight, I called Indigo call center immediately from Ahmedabad airport after check-in and after lots of request your call centre personnel Mr. Prakash did not try to resolve the said issue and said that we should change the flight 6E 181 to Flight 6E 418 & we have to pay Rupees Three Thousand only more / extra for the change. Due to this arm twisting we had to pay this extra amount which was totally not a fault of ours.

After reaching Mumbai airport we rushed to Indigo counter and were helped by ground staff Mr. Eric Wadia & Ms. Lavina they tried there level best to accommodate us on the said flight 6E 181 but were not able to do so after several attempts, they tried to contact Indigo call center (I and my foreign guests are witness to this episode) and the Indigo call centre did not help them at all and we could not board the aircraft eventually thought having reached in time.

The question is who is at fault !! we our your unruly and un-helpful call centre !!

It has further to be noted that :

1. Indigo Airlines is not my family owned airlines and therefore why should I patronize Indigo Airlines at all - I could have taken another earlier airlines in the morning of October 20, 2010 and scheduled my flight with Indigo for flight 6E 181 or with any other airlines from Mumbai,

2. Indigo call centre cannot trace my conversation made on September 23, 2010 - they are asking questions which even your office cannot answer (this simply means avoiding the affair),

3. Indigo unruly call center personnel called me from 0124-42873300 on 20/10/2010 at 5:58 PM only to tell that this is entirely our fault,

4. I am owner of an organization (though might be small as compared to Indigo) and Indigo airline should note presume that I am senile and out of joy we made this booking,

5. Tall claims made by Indigo are baseless as the organization (Call centre) is totally unhelpful,

6. I will send my photograph and Indigo should make an insertion on your HELLO 6E Magazine available in the aircraft subscribing - "LOSER 4" (as you already have 3 losers' photograph) - "He followed our advise of booking on line and lost his face in front of foreigners and had to pay an additional amount for losing"

We have in turn lost Rs. 3,000/- using your airlines and the business deal for the scheduled meeting at Goa with my customer and mental harassment.

We certainly look forward for Indigo to refund of Rs. 3,000/- and this episode is not repeated with sincere customers like us.

Regards,

Rahul Maheshwari