Future Bazaar India - I am not satisfied with futurebazar
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Complaint by: Ajay on October 20, 2010, 3:19 pm in Online Shopping

I had placed a order on futurebazar.com to purchase 11 items and they canceled my order stating that there was 'Pricing error' in some items. Order number is 5003254353. Also they said money paid by me will get refunded but they refunded only INR 119.0 against the payment of INR 199.10. As they have cancelled my order I should have got my full money back, but they have not done this so I would like to have this matter resolved and ideally I should get my full order delivered as they may be cancelling orders to earn money without giving items to costumer.

Complainant's Goal: My order should get delivered as early as possible
Complainant's Target: Future Bazaar India
Complaint Location: IndiaJammu and KashmirDoda
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Recent Comments
14.
Thu, 11 Nov 2010   Message By Complainant Ajay Joshi

I got discount coupon and it worked well. I received order done using this coupon. Items looks good.
But As I said before the coupon amount was very low compared to the items ordered in my original order.

13.
Thu, 04 Nov 2010 - Business Reply from - Futurebazaar.com (Future Bazaar India)

Dear Mr. Joshi

This is with reference to our earlier conversation regarding your order number 5003254353. We confirm that the discount coupon has already been sent on your registered e-mail address from our end. Request you to kindly check your email address and confirm the receipt of the same.

We once again apologize for the inconvenience caused to you in this regard and hope you will redeem the discount coupon sent to you and will give us second chance to prove ourselves.

Best Regards,
Team Future Bazaar

12.
Fri, 29 Oct 2010   Message By Complainant Ajay Joshi

Future-bazaar just keeps promising that they will give coupon and the amount of coupon they are offering is very low and they told I will get it in 15 days but already 20 days to that promise.... strange!!!!

11.
Thu, 28 Oct 2010 - Business Reply from - Futurebazaar (Future Bazaar India)

Dear Mr. Joshi,

This is with reference to your order number 5003254353. We thank you for confirming the receipt of the complete refund amount against the said order.

Further, we confirm that the Future Bazaar Discount coupon will also be sent on your registered e-mail address.

We will drive to ensure that this error will not be repeated in the coming time. You are a valued customer and we apologize for any inconvenience this incidence may have caused.

Best Regards,
Team Futurebazaar

10.
Mon, 25 Oct 2010   Message By Complainant Ajay Joshi

Finally I got refund of 80 Rs..... but no coupon or order!!!!!

9.
Fri, 22 Oct 2010   Message By Complainant Ajay Joshi

First of all Future bazaar refunds Rs. 80 less after 12 days from which order was placed and then they refund remaining amount because customer reports them the issue.

As a customer you should be tracking down until you receive your money for all most about a month and then future bazaar asks for apologies. I think future bazaar must pay penalty for such mistakes so that they don't repeat them again and again.

8.
Fri, 22 Oct 2010 - Business Reply from - Futurebazaar.com (Future Bazaar India)

Dear Mr. Joshi,

This is with reference to your order number 5003254353.

We are extremely sorry to inform you that the offer price of the products "Kodak Easyshare CD14 Digital Camera" and "Sensei SPF 70F Digital Photo Frame" you ordered under the said order was erroneously mentioned at Rs. Zero at the time of placing the order and hence we are unable to process the said order and the same has been cancelled.

At FutureBazaar.com we always strive to provide accurate product and pricing information however pricing or typographical errors may occur as it happened this time. Please accept our apologies for the inconvenience caused.

As discussed, we confirm that the entire amount of Rs. 199/- charged to you for the order has been refunded from our end. The refund amount will reflect in your bank statement within the next 5-8 days.

It is very unfortunate that we are unable to execute your order. Let me assure you that we have taken remedial measure to ensure such errors are not repeated in the coming time. We value your association with you and shall be sending you a Futurebazaar discount coupon as a token of apology on your registered email address.

Your satisfaction is one of our primary concerns. Please accept our apology once again for the same. Looking forward to see you again on Future Bazaar.

7.
Thu, 21 Oct 2010  Amrut

I support this complaint.

6.
Wed, 20 Oct 2010  Jatin Dave

I support this complaint. they do same. Ship only one product from order and remaining did cancelled, though their end fault of "pricing error". they are irresponsible... please don't buy anything from their website... they have website to rob customer

5.
Wed, 20 Oct 2010  Bharat

India's big cheater

4.
Wed, 20 Oct 2010  Ankur Shah

A couple of weeks back even I had few issues with order processing on Future Bazaar website.. Their technology is very disappointing and their concern for customer satisfaction is definitely of low standards.. I will never go and shop again from their website .... never ...

3.
Wed, 20 Oct 2010  Chetan Sheladiya

I support this complaint.

I also faced same problem and even I tried to talk with Media IndiaTV but even they have not take any action related to this or publish this kind of news because they are busy to show news like "Chhat pe fasy bili" or "Tigeress love story".


Future bazzar iss.......

2.
Wed, 20 Oct 2010   Message By Complainant Ajay Joshi

I support this complaint.

1.
Wed, 20 Oct 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to Future Bazaar India on October 20, 2010, 3:19 pm