Dear Sir/ Madam,
I would like to request you if there is any way to teach a lesson to the "Indigo Airlines" personnel so to stop their corruption for forcing passengers to purchase another flight tickets due to their mis-organisation, as I was the victim of their corruption and harassment on dated 25/06/2016 when I was forced to take another flight from Bangalore to Kolkata on the same date.

I arrived 45 minutes prior to my first flight no.6E-713 from Bangalore to Kolkata on 25/06/2016 & the departure time was 5:10am, PNR No.- FD4NFN. There was a huge line outside the entry gate of "Departure" & there was no separate line for domestic and international passenger so I have no choice need to wait for my turn. When the security people on Departure gate checked my details they allowed me to go inside the airport. Afterwards i went for the "Baggage and Boarding Pass" Counter of Indigo Airlines, but another male personnel (not aware of his name) was standing and instructed me to get the baggage ticket from their kiosk. I went running to get my baggage ticket & found that there was again a queue for the same, after waited for my turn when I entered my details I found it was not working so instantly I went to that male personnel & told him the same. He later on asked me to stand in the manual queue of Indigo counter.

I again stood in queue and another female personnel of Indigo Airlines was standing there as soon as I told that my flight no.6E-713, she instantly took my ticket and told me very rudely that I am not allow to put my baggage in counter as the counter is closed and as according to her I am 10mins late and also mentioned the same on my printed e-ticket. I then requested her kindly issue me the boarding pass atleast but it seems like I was talking to some deaf person, she was not ready to listen anything eventhough it was not my mistake, instead told me very rudely that I need to take another flight for Kolkata which would be departing by 6:20 am.

I went running to get another ticket for another flight no.6E-339 for Kolkata & found that their the female personnel of Indigo Airlines seems to be least bother about the passenger standing in the queue to get the tickets, they were busy chit-chatting. When I asked one of the female personnel to get me the ticket then she came on her seat to issue me the ticket. I paid Rs.6058 through my "Kotak Mahindra Debit Card.

When I went in that flight I found it was not totally filled with the passenger and then I realized that as they don't want the flight no.6E-339 should flown empty for that they forced me to purchase the another ticket for this flight. I was not the one passenger who was victim of their corruption as behind me there were 4 passengers who had been treated the same like me with those horrible personnel of Indigo airlines.

I had paid overall Rs.14,678 including my second flight for Kolkate of Rs.6058 which was a big pressure for a passenger.

I want you to look into this matter and help me in getting my money back which they forced me to purchase for Rs.6058/- & they should be polite to the passengers & should not made them run around here and there & also to stop their corruption of harassing the passenger and taking the benefit of the situation.

Looking forward for a proper judgement and to stop the corruption of Indigo airlines.

Thanks & Regards,
Sathi Banerjee