Dear Concern,

My Name is Pankaj Joshi, i had bough Nokia Asha 501 (Yellow Colour) on 23/8/13 from Spice Hotspot, Phase 10, Mohali, Punjab.

Yesterday with some technical issue my phone display gonna out, all the call are coming well without any display. Today when i took it to the Nokia Care Center Chandigarh by Name Electra Care, Sec 35, Chandigarh.

They had decline our request by saying that phone is physically damage. Where there is no any outer damage (Break) at the back cover is there.

I agree with the fact that 3-4 week back my phone was slightly slip but working fine. How come it can sudden react like this.

There is thousand other brands in the company but We trust the company and its policy towards customer satisfaction that why we bought company goods, but such incident feel us ashamed on our decision.

Hope to see some fine decision on the act and get the things resolved asap.

Pankaj joshi
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