Dear Sir/Ma'am
I am a user of MTS Mblaze broadband connection and use the MBLAZE dongle twice or thrice a year only when I am at my native place.
So I recharge my Mblaze dongle only when required.
Recently I went to my native place and got my account recharged on 6th of November. MBLAZE account number is ********4
I was getting a good service until 10th November then suddenly the next day I was unable to connect to the internet as the user name and password were invalid.
This was a surprise as this was the first time i was asked for user name or password.
I contacted the customer care and they raised a service request for my complaint with request number R-1456484.
At that time they said that it might take 14 working hours to resolve the issue but i was unsure of the reason.
So I waited for that day and then called them the next day at around 2 PM.

This time some Mr. Satyendra picked up the call from the call centre. We had a long conversation and he told me that this request would take 40 working hours for resolution and since there were Saturday and Sunday in between it effectively meant 8 days of no internet connection.

He informed me that my account is disabled due to long period of inactivity which was a highly unreasonable explanation. I argued with him with my case but he was not able to understand my reasoning and hung up the phone without giving a proper justification.

Now I would like to know the answer from MBLAZE about my query.
My account was inactive since January and was recharged in November. which is a long period but if the account was to be deactivated it would or should have been deactivated prior to my recharge on 6th November.
Once I have recharged my account I am no longer an inactive user and hence should not be temporarily suspended on ground of inactivity after the recharge, if you have deactivated my account I could not have recharged my account in the first place and then used it for 5 days.
Is this a company policy to first get the account recharged and then suspend it on ground of inactivity.
How is it possible to make an account active in 8 working days when a new account is activated in 24 hours.

Now since you have discontinued my services am I not eligible for the same duration of extended services.


Kindly look into the matter and provide me a proper justification and if there is a mistake on your part please ensure you provide me the additional services for the same time for which I have to suffer for this mistake.

Thanks and Regards
Vaibhav Sachdev