To
The Indian Consumer Complaints Forum

I had shopped in hyper city on 09/01/2011whose details are as follows. Shopped worth Rs. 6000/-.
Cash Memo No: 2550/2661
2. Date & Time: 09/01/2011and 21:22
3. Cashier: Sachin
4. Register: 052
5. Item No: 100353586
6. Amount Charged Extra: Rs. 899/-

Actually I was availing the shopping through voucher of Rs. 5000/- however due to the negligency by your cashier I had to shell extra around Rs. 1000/- I had purchased two long jeans worth rs. 899/- one dark blue and one light blue pant. However there is one more billing of Rs.899/- which I have not purchased. There was double entry with same no
On that day, the cashier Mr. Sachin was already arguing with one customer as he wanted to close down the counter. This argument continued for some time and the said customer who was irate moved to another counter while still the argument continued. When it was our turn at the counter, the cashier argued with us also and asked us also to go to another counter and we refused to go to another counter and when some senior person intervened he agreed to accept our billing in the same counter. In the commotion he messed with our bill and charged the same item twice. This error was identified once we checked after reaching home. It was not possible for us to take out the time and visit again as we stay at Dahisar east and we had to spend a huge amount as conveyance. However to get the amount back we visited hypercity last Sunday morning on 23/1/2011 after spending Rs. 350/- for the rickshaw to and fro
The customer service executive asked us to wait for an hour and after that they confirmed that there is no double charge. Even the senior team member Mr. Supriyo Mohanty refused to help stating that the product much be available at my home and that I should have checked all the items after billing and before leaving the counter which was next to impossible as the cashier had already delayed us whilst arguing and it was already 9.30 pm and there was lot of crowd. Also am I a fool to spend Rs. 350/- and visit hypercity to highlight the error fight for my right to get the amount back especially since I had to shell out extra cash due to the cashiers error and get my money back. I am heading the investor services dept of a financial company and I have various other imp assignments than to spend time /money and energy for this. According to Mr. Supriyo, double item is nothing but I have purchased the same product of the same size with same no twice . Why should I buy two similar items of the same size twice for my daughter…and ur counter also had only one item of each size (please check)
I again went up and the person at the Gini and Jony counter for investigating and the person there also agreed that there was a error and he accompanied me to the customer service counter. One lady Ms Vaishali was kind enough to agree and check the CC TV footage. However she could not verify with all the items and asked us to visit hypercity again with all the items…I just don’t understand as this would mean taking out time again ,spending money again for conveyance and waiting endlessly . Aslo I am not able to use the product which I had purchase for my daughter for wearing it on her birthday on 2/2/2011. Also last Sunday the bills were used by three to four of your staff and the items are not even legible now and this would be another excuse for hypercity to not refund my money saying that bill is not visible.
I have total 9 items at home purchased that day and you are reqested to send some one to check the items or make some arrangement for my visit as I have been advised not to travel by my doctor. Today is Saturday 29/01/2010 and I request hypercity to complete the entire process of checking /verifying and refunding the amount by tomorrow failing which I will esacalate this matter legally and claim extra penalty for mental harassment and torture in addition to advocate fees and reimbursements and will also ensure that this is published in all the leading news papers as well as media.
As this type of pathetic service is not expected from a reputed chain of malls
Thanks

Meera Mohan
********79
Card no 3001450653