I had purchased sony xperia M2 as on 4th May 2014 and since nov 14 my phone sound is not working. If somebody calls we cant hear the ringtone. calls cant be put on loudspeaker nor music can be hear. With this compliant i approached sony service center at ghatkopar. I reached centers at 6.15 pm as the center was working from 10 am to 7 pm. The service center refused to accept my cell phone stating their timing is only till 7 pm and they cant accept my phone as they need 1 hour to log in the compliant. When i requested to accept as i work from morning 10 am to 10 pm and saturday evening is only time i could come and submit the phone. They point blank refused even thou i was well within cut-off time of the center. When i requested for senior, he turned out to be abusive and demanded whether they should continue to work till 12 pm and whether i will come at that time too. He was so arrogant, rude and was getting personal. It was only when gentlemen intervened (because I was close to tears), that service center official stopped his arrogant reverts. But even after this entire incidence, center did not accept my phone for repairs. They wanted me to get Xerox copy of invoice and was clear that they will not accept if I return after 7 pm.
The refusal to accept the phone was not so hurting but the aggressive behaviour and harassment from service center officials is completely un-acceptable.is completely un-acceptable.
Ladies who work are supposed to hear such abuses and un-warranted comments from service station officials. This needs to be addressed by Sony as well as consumer compliant forum. The senior official name is Mr. Imran Hashmi and other official is Mr. Nyaneshwar Ambre. The center is located in Ghatkopar east at Plantinum Shopping Center.