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Kindly look into the issue and take necessary action please otherwise I have to complaint against eBay to the consumer court.
Regards
Dushyant Kashyap
********60
---------- Forwarded message ----------
From: dushyantkash21@yahoo.comDushyant
Date: 11 Nov 2014 21:21
Subject: Re: An eBay Guarantee* claim has been opened for your transaction
To:
Cc:
Dear sir/mam
Its been a very poor experience to shop with ebay. No response is being provided to the consumers. I would surely complaint to the consumer complaints against it. After so many calls and mails there is no response.
On calling the customer all the executives are made busy and a long hold is given to the consumers I wud surely send you the screenshot that for how much I was waiting to get connected but for half n hour I m not able to get connected.
So poor experience with eBay
Kindly look into the issue or I had to take an immediate action against this.
I want my money return .
Tomorrow I want an action against it
Otherwise I have no option rather than to file a complaint against consumer harassment.
Regards
Dushyant Kashyap
********60
On 11 Nov 2014 16:06, dushyantkash21@yahoo.comDushyant wrote:
Kindly improve your IVR man for half n hour I m holding the phone your IVR says that all our executives busy attending other calls.
I m fed up with the services.
I want an immediate action against it.
Regards
Dushyant Kashyap
********60
On 11 Nov 2014 03:42, eBay wrote:
eBay Guarantee * - Don't worry, Buy happy!
eBay
eBay Guarantee
An eBay Guarantee* claim has been opened
Hi dushyant,
We regret that your experience with your purchase was not satisfactory. We have noted your request under eBay Guarantee* and the seller has been notified about the claim and we will shortly update you on the status. While we work towards resolving your claim, we request your patience and understanding.
Click here for more information.
Here are the details of the claim -
Reason for claim :Item not working/broken
Desired resolution :I want my money back
Item Information
Claim ID: 744781
PaisaPay ID: 3********79
Item number: 121428956189
Email reference id: [#0660bf648cda44a19db0960ea1a4bf7d#]
Dear Dushyant, We have taken a note of your details and will get back to you with a resolution at the earliest.
Dear Dushyant, Thank you for sharing your concern. We regret to know that the product you've purchased has stopped working.
We at eBay provide 30 days of purchase protection i.e. eBay Guarantee*.
But as per eBay policies products with Manufacturer warranty are excluded from eBay Guarantee* coverage as you can visit nearest Authorized service center of the Brand and get the issue resolved. So we would request you to visit the nearest service center and get the issue resolved.