My daughter is on an exchange program and is currently in Germany. To stay in touch with her I got her a post paid Germany number from Matrix sims. Absolutely amazing services, they delivered the sim at home with proper instructions and all, with detailed plan that she was going to be on and on what dates would the bill be generated. Everything was meticulously mentioned and explained. The only recent incident that I remembered where I as a father could say that matrix went beyond just services was when my wife was visiting our daughter a month back and I was trying to connect to both on their numbers alternately and I couldn’t get through. So ultimately I landed up calling matrix customer care instead and was mentally preparing myself for an argument when the lady, Ruhi on the call said if I’d be ok if she tries connecting to their numbers. As restless as I was about knowing if they were ok, I asked her to try her luck as well. She took my number and disconnected promised to return the call. Well surprisingly she did call and also she connected my call to my daughters number, since my wife still was on her india number. I thanked her on the phone and expressed my relief and gratitude to the company for doing this to relieve my concerns. After this incident, I am absolutely in favour of matrix and their services. Cant thank them enough!