Matrix Cellular International Services Pvt. Ltd - 4 stars for Matrix Sim Cards and their services
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Complaint by: shran.stuti on November 23, 2015, 3:03 pm in Telecommunications

4 stars for Matrix Sim Cards and their services --- I was traveling to Chicago from delhi and my office assistant had got me a matrix sim card and a handset for me to use there. Not a fan of using any other number, other than my india number, I still decided to use the matrix sim because I had read and heard a lot about their services. Definitely convenient, a good idea to stay connected with their 65$ plan with some free calling minutes to India and data inclusive. Something that I always overlooked on my Indian number. Their customer team is also very quick in responding to queries that I posted regarding the data plan, incase I needed to activate it. I realized using Matrix sims was a better and a good option than sticking to my Indian number. Not only did I save up on the billed amount, but was connected to the support team as well, when needed., something I could never do that using my Vodafone number in the US.

Complainant's Goal: 4 stars for Matrix Sim Cards and their services
Complaint Location: India
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Recent Comments
2.
Sun, 12 Mar 2023  Vipul Keshwani

Hi,
My Name is Vipul Keshwani, I got Matrix sim from Mumbai international airport, I got an Optus sim for Australia, I was charged Rs.2535 and was told that my sim will get activated as soon as I reach Adelaide, but its been a day now recharge is still not done and I have no clue with whom I should speak too.

If anyone can be of help, please contact me- 91-********00 (Whatsapp)

Rating- 0/5

Regrets,
Vipul

1.
Tue, 24 Nov 2015 - Business Reply from - Matrix Cellular (Matrix Cellular International Services Pvt. Ltd)

Hi Stuti,

Thank you for your feedback and using our services. We are delighted to know that you had a great experience. Kindly share your details at marketing@matrix.in so that we can send you a small token of appreciation.

Regards,
Team Matrix