Dear Sir,

I had bought Lava - Xolo Mobile : Q700 on 18/07/2013. After 10 -15 days of buying, its battery stopped charging. I submitted it to Lava - Xolo mobile collection point: Mahavir Electronics at Fort, Mumbai for repair or replacement, as it is in warranty period (1 Year) on 22/08/13. Lava - Xolo promised to return it repaired in next 5 working days. However, till today(28/09/13), even after 36 days, they have not returned it. I called on Lava - Xolo customer care no. 1********104 five times: 29/08/2013, 06/09/2013, 10/09/2013, 20/09/2013 & 28/09/2013.
All the four times, I got the same answer that "Mobile will be repaired and returned in next 24-48 hrs".

I feel so harassed. I have wasted my time in calling Lava customer care.

I want the handset to be replaced and the warranty extended by further 2 months (which I have wasted in repairs with Lava).

Or else, I request you to help me getting refund my money Rs. 9500/- from Lava , also with an extra charge on Lava repair center for harassment I had to face.

Details as below:
Mobile: Lava - Xolo Q700
IMEI /No. ********0344545
Date of purchase:18/07/13.
Complaint No. 310000096265. Complaint Dt. 22/08/13.
Date of submission to Xolo Collection point: 22/08/13.
Purchase Price: Rs. 9,500/-.
Purchased at: Classic Mobile Store, Station Road, Kalyan(W).
My name: Narendra Dhankarghare
My address: 102, Sai Rajaram CHS, Beturkar pada, Kalyan (W)-421301
My Mobile No. ********59.

Awaiting a responsible answer from you at the earliest.