Dear Sir/Madam,



I have a lava b8 IMEI No. ********0240754 which i had purchased from Sankat Mochan Mobiles on 25/03/2011 from Sriram Tower Ashok Marg Lucknow. from Past some days i was facing some network issue in mobile so i went to lava service center C-4 LDA Complex Vivek Khand Gomti Nagar Lucknow- Ph. 05224011511, ********00 on 09/03/2012 and they told me some prob with my Phone's PFC for that i have to submit my handset for repairing. I did the same & taken receipt of the same because phone was in warranty period. Yesterday 26/03/2012 i called them and they said me your phone has been repaired please collect it but they were returning some other scratched and laminated phone which was not mine. I said the same but they are not ready to admit it. I have receipt mentioning condition of handset where all tick marked on NO. So i didn't accepted the same and ask for raising complain they given me some Mr. Pushpendra's No. Technical Engineer 0********42 but he is not picking phone it is total fraud going on here no honesty......It is very bad experience with Lava mobile.


Request you to kindly do the needful & take favourable action against them.

Thanks,

Anuj Kr. Dwivedi
********18