Never Ever Buy a Xolo Phone.....Instead Donate your money to some charitable cause...Bought a Xolo Phone X900 for Rs. 18900 from my hard earned money. Laminated it first day, used with proper cover as 18900 bucks meant something for me. Reasonably good device at that time in that budget.
But within a time span problems begin to rise like charger dead, light bleeding from downside, power button failure, vibrator not working...
finally sent the device to service center (which was actually a collection center, as xolo doesnot have service centres). On 6th November set was given (Xolo X900 IMEI ********0168901) Sai Tele Links, Ludhiana (M) ********66, ********00 (Munish). with service no. 310000145473, and customer care promised to resolve the problems within 12 days at maximum.
Here begins the harrasment, No clue of my handset whatsoever for one month and then finally mr. munish said it cant be repaired and hence they will send q700i instead after consulting with Mr. Mohit (M) 0********14 at delhi service center and Mr. Satish 0********74. But then again Mr. Satish said Handset can be repaired and asked to wait a few days more.
Finally after 37 days i got the Handset from collection center on 13-12-2013. But they given me some other used handset with IMEI No. ********0159108 and with so bad physical condition, with dead pixels on screen, dents and scratches all over the body, back cover in so bad shape and ridiculous low battery backup and set restarting automatically. when i cross check the service record from customer care, i found out service complaint pending for the same with service complaint no. 310000175428 for restarting problem.
I could not understand how can Xolo do this to their customers. Giving some other person faulty handset to me. After contacting again with Mr. Munish, Mr. Mohit they again offered q700i, after so harrasment to close the matter i accepted that. But again a twist, Here called Mr. Satish with a condition to deposit the handset with full box and accessories. which is impossible for me as charger was dead so long before and box was recycled.
So now they say a new thing that this handset is out of warranty. so here is the trick they played. when i sent the handset it was in warranty and they kept it 37 days and send a fake handset with different imei with service issues pending. All the xolo employees Munish, Mohit and Satish are all bunch of crooks. I think company pays them for this, they will take the mobile and wait for the guarantee period to over and then will give the bad mobiles to customers again and chapter close.
This is not good for a brand like xolo whose turnover is touching 150 crores. The worst brand i will say. So Bad Experience. Will Never buy any xolo or lava product and will always guide people to stay away from xolo or lava. I think i have wasted my 18900 bucks from my hard earned money. After 38 days of harrasment I just want my money back.
Regards,
Pardeep Kwatra
0********01
sweedan@ymail.com