I am writing this with extreme frustration of chasing the Sun direct folks for past 3 months.
Increase problems with my subscription are just aggravating my anger and frustration but I see no solution to it.

1. I am not getting the channels/packages I have paid for. But still the amount is getting deducted every month.
2. Even the channels in basic package are NOT coming now (such as Maa TV, NDTV24x7)
3. I am getting this message to upgrade the equipment, but no contact details to request for upgrade. I called the customer care more than 10 times. But they have no clue of whom to contact. They gave a few numbers but they don't service in our area.
4. My set-top-box also has a problem for which I have been chasing the customer care and gave up. --
(a) the box always resets to channel 001
(b) the box does not respond to remote when the magic ticker is ON
5. Worst part of Sun Direct is the customer care - I have not seen any lousy service than this. Even the govt organisations that I am dealing with have better ways to escalate the issues. Here is the scenario I faced/still facing:
* I got the issue(4.) above about 4-5months back
* I called the customer care guys. They said they will have that resolved soon
* nothing happened for a week
* I called up again and this time they had me explain the problem all the new
* I asked for complaint number. They said the server/system is down and they can't give any complaint number
* I repeated the calls to every day/alternative day
* They started bluntly saying that the system is down and they are of no help
* When I ask them to connect me to their superior, they put me on hold and thats it. No connection even after 10-15 mins of waiting
* During the call also, they hand over the call to someone else who asks the question "what problem" I had to explain all of it from beginning.

Customer Id: CR-3744931
Customer Since: 15-05-2009
Smartcard Number: 411********
Settop Box Number: F0********90