Dear Sir,
I have purchased a Hindustan Unilever Pure It Water Purifier on 05.06.2009. through one of your direct sales associate(PWE-Vvek Kumar Shukla). in New Delhi.
The address of the distributor as mentioned in the bill is...

Kalkajee SWZ(Home Products), H-6B, Basement,
Kalkajee Main Road, New Delhi-110019.

My customer id is 1********3 & retail invoice number is IS 09/514-1515.

I;m facing severe problems with the running of the purifier for the last 15 odd days because of which I have been calling up your helpline number-92125-00600 repeatedly for the last 9 days without any result whatsoever.

There is no water supply happening barring some small trickles in between & the front panel has become loose. Overall, it is in a very sorry state of affairs.

I remember having called up that number at least 5 times since the 11th of this month & everytime I have been told that my complaint is under process & it will be attended shortly.

9 crucial days are gone & I have received no revert whatsoever from any of the service centres.

Today, when I finally took the pain of going all the way to the distrbutor\'s place at Kalkajee, I found, to my utter dismay, that it has shut shop there & nobody-even your executives at the call centre, had any clue as to where the new service centre has been set up.

Honestly, I\'m at a loss to understand how such pathetic levels of service can be expected from such a reputed brand such as Unliver??

I hold a Regional position in a MNC & do not have sufficiient time to run from pillar to post scouting for service centres.

Look forward to an early redressal on this

Thanks ®ards
Debraj Das
Mobile: 99991-77747