Dear sir,

I had ordered for roughly 9k worth of item from shopyourworld.com in October 2011.
After following up with them - (I have records of 15-20 messages) - for more than 4 months, finally canceled the order in Jan 2012.
With a promise of return of my money in 2 weeks.

Inspite of several hundred reminders - there seems to be no refund and people have stopped answering. I have been calling on their helpdesk/phone numbers - but to no avail.

I then sought other online people who have been equally wronged. Just google "Shopyourworld.com issues" or shopyourworld complains and you would hit about 1.9M hits !!

Here are some links of other people in the same boat.

http://www.complaintboard.in/complaints-reviews/shop-your-world-l165565.html
http://www.indianvideogamer.com/forums/index.php?s=a7353f04e296a256638b2ed638ab1955&showtopic=29116&st=0&p=1304281&#entry1304281
http://www.consumercomplaints.in/complaints/shop-your-world-bangalore-bangalore-karnataka-c672008.html
http://www.jjmehta.com/forum/index.php/topic,15668.0.html


The details of my order for which refund is still pending is as follows:
Order Number : 201110-19148 /TIN0418890US 201111-19504/TIN042439SG
Product Name : Cowboystudio 1200 Watt Photography

May I request you to kindly print the case history of mine and several others - and please prevent this fraud to continue

Alok Sinha
98101-59444
A-1, Duggal Colony,
Khanpur, New Delhi 110062

---------- Forwarded message ----------
From: Alok Sinha
Date: Fri, Jan 27, 2012 at 12:44 PM
Subject: Re: Fwd: Cancellation Request Form (201110-19148 /TIN0418890US 201111-19504/TIN042439SG)
To: rahil@shopyourworld.com


Dear Mr Rahil,

I still await your promised call....

Alok


On Thu, Jan 26, 2012 at 9:57 PM, Alok Sinha wrote:

Dear Mr Rahil,

Further to this note, on 24th night.

I have neither received the transaction number of money refunded - nor have you called, as promised.

Is there any chance of amicable settlement.

Alok



On Tue, Jan 24, 2012 at 7:59 PM, wrote:

Dear Mr. Sinha,

My apologies for the inconvenience caused to you and your experience with our company. I assure you that I will look into this matter and have the amount refunded to you on priority. Will call you tomorrow and discuss the details.

Please let me know if I can help in any other way.

Best Regards,

Rahil Shah.
Sent on my BlackBerry® from Vodafone
From: Alok Sinha
Sender: aloksinha2001@gmail.com
Date: Tue, 24 Jan 2012 19:46:50 +0530
To:
Subject: Fwd: Cancellation Request Form (201110-19148 /TIN0418890US 201111-19504/TIN042439SG)

Dear Mr Rahil,

I have been following up with your office for over 12 weeks - first to get the shipment and now to get the refund.

At this point of time, I have received neither my item - nor refund.

I would earnestly request you to refund the said amount with immediate effect.

The details of transaction are as below.

You can connect with me @ 98101-59444

Alok Sinha

---------- Forwarded message ----------
From: Alok Sinha
Date: Sun, Jan 15, 2012 at 2:15 PM
Subject: Re: Cancellation Request Form (201110-19148 /TIN0418890US 201111-19504/TIN042439SG)
To: Shop Your World CS


Please provide me the transaction reference that refund to my card - please confirm urgently.

Alok


On Mon, Jan 9, 2012 at 4:05 PM, Shop Your World CS wrote:

Well noted, Mr.Sinha.


--
Regards,

Customer Service Team.

Shop Your World.

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should not disseminate, distribute or copy this e-mail. E-mail
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incomplete or contain viruses and the Shop Your World accepts no
liability for any damage caused by the limitations of the e-mail
transmission.



On Mon, Jan 9, 2012 at 4:04 PM, Alok Sinha wrote:
> This is confirmed. Please cancel.
>
> Please send me a mail, stating that the order has indeed been canceled.
>
> Alok
>
>
> On Mon, Jan 9, 2012 at 4:03 PM, Shop Your World CS
> wrote:
>>
>> Dear Mr.Sinha
>>
>> Please confirm cancellation of the order.
>>
>> Order Number : 201110-19148 /TIN0418890US 201111-19504/TIN042439SG
>>
>> Product Name : Cowboystudio 1200 Watt Photography
>>
>> Reason : Shipment is not getting fulfilled in time.
>>
>> Mode of refund : Card
>>
>> Refund Time Lines : 12-15 working days
>>
>> --
>> Regards,
>>
>> Customer Service Team.
>>
>> Shop Your World.
>>
>> CONFIDENTIALITY INFORMATION AND DISCLAIMER: This email message and its
>> attachments may contain confidential, proprietary or legally
>> privileged information and is intended solely for the use of the
>> individual or entity to whom it is addressed. If you have erroneously
>> received this message, please delete it immediately and notify the
>> sender. If you are not the intended recipient of the email message you
>> should not disseminate, distribute or copy this e-mail. E-mail
>> transmission cannot be guaranteed to be secure or error-free as
>> information could be intercepted, corrupted, lost, destroyed,
>> incomplete or contain viruses and the Shop Your World accepts no
>> liability for any damage caused by the limitations of the e-mail
>> transmission.
>
>




On Mon, Jan 9, 2012 at 3:46 PM, Alok Sinha wrote:

The message below says, the items have been recieved at your SYW Jersey hub, however, the tracking provided does not show any progress at all.

Additionally, days have been simply passing by.

I called your office customer care 4 times...
1st time - was on wait for first available rep, for more than 36 minutes
2nd time - on wait for 5 mnutes
3rd time - a lady picked up, asked her, if i could speak to Mr Jasmine, she put me on indefinite hold for 23 minutes
4th time - a few minutes back again for 6 minutes.

Can someone atleast speak to me!!!

Alok


On Fri, Jan 6, 2012 at 6:18 PM, Shop Your World CS wrote:

Good Evening Mr. Sinha,

Please take our humble apologies for delay in replying to your email.

We are receipt of the item ordered under this order number and the
delivery for the same will be arranged shortly.

We appreciate your patience and co-operation shown towards us.

Regards,
Customer Service Team.
Shop Your World.

On Thu, Jan 5, 2012 at 1:45 AM, Alok Sinha wrote:
> Dear team,
>
> Once again, I called and once again I was assured there will be a call back
> with some inputs.
>
> No information on tracking site
> No answers to my mail
> No answer, when I call
> No call back.
> No update on my order, inspite of so many reminders....
> My repeated request for escalation has not been entertained.
>
> Not sure, if this is headed in the right direction,
>
> Alok Sinha
>
>
> On Thu, Jan 5, 2012 at 2:47 AM, Alok Sinha wrote:
>>
>> It is already well past over due date... and I have still not received
>> the items - can you please confirm the receipt date.
>>
>> I must remind you that between Dec 30th and now I have called your
>> customer care number on 2 different occassions and on each instance, I was
>> assured a call back - no such call arrived.
>>
>> Alok
>>
>>
>> On Thu, Dec 22, 2011 at 4:02 PM, Shop Your World CS
>> wrote:
>>>
>>> Dear Mr. Sinha,
>>>
>>> With regards to order number: TIN0418890US.
>>>
>>> As per the telecommunications with Jasmine, please be informed that
>>> you can expect the delivery of the product at your doorstep between
>>> 28th - 30th Dec.
>>>
>>>
>>> --
>>> Regards,