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You are now chatting with 'Gautam'

Your Issue ID for this chat is LTK121310574355X

Gautam: Welcome to Shop Your World

Gautam: How may I assist you?

jitendrakumar143@gmail.com: Hi Gautam

jitendrakumar143@gmail.com: you chat got connected in just 1 hours men

jitendrakumar143@gmail.com: good response time you have

jitendrakumar143@gmail.com: SYWORD851 is my order no

jitendrakumar143@gmail.com: i want the update

Gautam: Hello Sir.

Gautam: Please give me a moment, while I check this for you.

jitendrakumar143@gmail.com: Make sure you dont disconnect this call

jitendrakumar143@gmail.com: i have already thought of placing a complain against your courier company running this site

Gautam: Thanks for waiting.

Gautam: Please be informed that your order is in transit to India.

Gautam: And it will be delivered at your doorsteps by early next week.

jitendrakumar143@gmail.com: its in transit to india from day it was ordered on 22nd october

jitendrakumar143@gmail.com: but your online tracking never shows that

jitendrakumar143@gmail.com: and last chat with priyanka i was suppose to get a cancellation mail which never came

jitendrakumar143@gmail.com: i want you to cancle this order now and refund my amount

Gautam: Are you sure, that you wish to cancel the transaction?

jitendrakumar143@gmail.com: 100% Sure

jitendrakumar143@gmail.com: not fool to wait for a phone for a month plus

jitendrakumar143@gmail.com: i got the phone from other site ordering after 10 days i ordered on your site

Gautam: Ok.

Gautam: We will cancel your order and refund your payment in this case.

jitendrakumar143@gmail.com: please cancle and help me with the reference ID

jitendrakumar143@gmail.com: and it should be trackable online

jitendrakumar143@gmail.com: how long will this take to get refunded

Gautam: No, we will send you the reference Id on your e-mail address.

Gautam: It will 5 to 7 days.

jitendrakumar143@gmail.com: Gautam stop fooling us

jitendrakumar143@gmail.com: the satus of the order shows as canclelled and the refund status would be available on all hte sites

jitendrakumar143@gmail.com: i want you to give me the cancellation reference ID

jitendrakumar143@gmail.com: and you may take 5 days for refund reference ID

Gautam: SIr, I said we would be sending the reference ID on your email address.

Gautam: By today.

Gautam: Also, it takes 5 to 7 days maximum for the amount to reflect in your account.

jitendrakumar143@gmail.com: Gautam i have said you this before that your colleges have told me that now for more than 5 times that i will get cacellation mail in last 10 days

Gautam: I request you to kindly contact us by tomorrow and we will surely help you with the bank reference ID.

jitendrakumar143@gmail.com: i am ok to wait for bank reference id

jitendrakumar143@gmail.com: but how should this be confirmed that the order is cancelled

Gautam: Please be assured that the order is cancelled.

jitendrakumar143@gmail.com: i want the proof of cancellation

jitendrakumar143@gmail.com: as soon as we place the order we get mail

jitendrakumar143@gmail.com: so as soon as you cancle the order i am suppose to get an email

Gautam: We will send you an e-mail within couple of hours.

Gautam: As there is some process of cancellation, which we need to follow.

jitendrakumar143@gmail.com: but that many of your colleges have said

jitendrakumar143@gmail.com: but still today i have not got any mail from your side

Gautam: If you dont receive any e-mail, then please contact us again and we will help you accordingly.

jitendrakumar143@gmail.com: how many times to contact sir

jitendrakumar143@gmail.com: i am going to raise an FIR against your company for playing with us

jitendrakumar143@gmail.com: not even 1 mail is replaied now any one is responsib le on your site

jitendrakumar143@gmail.com: please follow your cancellation process and cacle the order now

jitendrakumar143@gmail.com: i will be online

jitendrakumar143@gmail.com: connecting to customer care executive takes more than a hour on chat as well as on call

jitendrakumar143@gmail.com: and executives are that great after getting order no they just disconnect the call

Gautam: I am really sorry for the inconvenience sir.

Gautam: Right now, in this case I request you to kindly give me time for another 24 hours.

jitendrakumar143@gmail.com: i have waitied for more than 30 days now

jitendrakumar143@gmail.com: again you are asking more time does not make sense

jitendrakumar143@gmail.com: please cancle it and refund the amount

jitendrakumar143@gmail.com: help me with your escalation email id also i have not got any reply for my mails to cs@shopyourworld.com

Gautam: its ps@shopyourworld.com

jitendrakumar143@gmail.com: does any one see this mail id or for name sake they are created

jitendrakumar143@gmail.com: is this order cancelled now

Gautam: Yes Sir.

Gautam: Is there anything else, may I help you with?

jitendrakumar143@gmail.com: give me 1 min

jitendrakumar143@gmail.com: i dont see the order online status changed to cancelled

Gautam: It will change very soon.

jitendrakumar143@gmail.com: how long

jitendrakumar143@gmail.com: help me with the order details what is being cancelled

Gautam: Please give me a moment.

jitendrakumar143@gmail.com: see the time taken you have not even checked the order and your just told its in transit you canclled

jitendrakumar143@gmail.com: so many bluffs

Chat session has ended.