Hi All,

Wish to put up a complaint against the shopyourworld.com portal. Made the mistake of ordering a vinyl (gramaphone record) through them on amazon.com with the following details :


Order Date
: 4/26/2012 2:57:05 AM
Order Number
: 20124-23972
Total Amount of Order is
: 2700.00
AddlItemDiscount
: 0.00
Discount
: 0.00
Total Shop Your World Rupees Used
: 0.00
Custom Duty
: 0.00

Checked up with the retailer/merchant from Amazon.com after 4 days as to whether the order had been placed with them through shopyourworld.com , they responded in the negative.
However when I contacted the reps at shopyourworld.com the promptly responded on mail that the order had been received by the merchant and they have processed the same.
Promptly sent the received from shopyourworld.com to the merchant from Amazon.com and asked to confirm the order.
Again the merchant responded that they had not received any such order.
Smelt something fishy and asked shopyourworld.com to cancel the order on 04.30.2012 and they responded that I would receive back the refund within 12-15 working days.
Thought to myself that the ordeal was over and my money was safe. Little did i realize that my horror story had just begun.
Was waiting patiently for about 15 days but saw no refund into my credit card. on 04.17.2012 ,decided to call up shopyourworld.com again and was aghast at the new story provided this time. The operator who picked up (Aditi , she refused to provide her surname) , tole me after confirming with the " accounts department" that there was some legal dispute regarding my refund and it could take another week for it to reflect provided the said "legal dispute" was resolved. Got very disgusted and asked for her manager and after a lot of bad mouthing was told that the manager was still not in office and could come in the afternoon , take about an hour more to settle down and then would call me back.
Waited till 3:30 pm , and still no call came. Again called back and asked for the manager Mr. Jasmin Ojha. On first instance appeared very courteous and said he had "absolutely" no knowledge of this and would immediately send instructions to the bank to process the refund. Confirmed that the refund would be processed by the ensuing week ( I understood around the 22nd or 23rd.)
Called Jasmin Ojha (Service Manager) again today (04.23.2012) and again received another story. The man seemed completely changed and became very aggressive. When asked why the refund was still not processed he blatantly responded that "they were sleeping all this while". Also asked me if I was done with venting my frustration and that the amount was too meager to create so much fuss about.
Would request all members to STAY AWAY from SHOYOURWORLD.COM as it is a company of fraudsters created with the sole intention to cheat away innocent customer of their money.

SRIDIP BANERJEE
+********7442

Here is the website for reference :

http://www.shopyourworld.com/

Also the email exchange i had with them is attached.