SUN DIRECT TV P LTD - non replacement of HD set-top box by Sun Direct
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Complaint by: thamizhelango on May 13, 2012, 6:08 pm in Satellite and Cable TV
SMART CARD No.41347268652 OF SATELLITE CABLE DTH TV COMPLAINT No.1-5403604185 OF 08-MAY-2012.
I have complained the above company since 08-May-2012 for simple replacement of Set-Top Box and a score of technical/support personnel for the last six days but nobody has turned up, so far and my problem is unresolved yet.
I am being tortured by the SunDirect DTH by not changing the set-top box and not allowing me to view TV though my subscription is alive and everyday the proportionate amt of subscription is being reduced in their record without providing any service the proportionate subscription for the last six days.
How can I take action against Sun Direct DTH for a solution to my problem?
By M.Natarajan
Complainant's Goal: replacement of HD settop box
Complainant's Target: SUN DIRECT TV P LTD
Recent Comments
Am Sudhakar and am living @ Hyderabad now. I bought sun direct HD here in Sept 2011. It was giving problem every month since the first time installation not set properly. Every month I have to raise a complaint thru customer care and technician will after 15 days of complaint and adjust the direction and collect Rs.250. this is old story
Now I have fallen into new problem. June 1st 2012 Sun direct introduced 2 new HD channels since then the problem started (problem started on 30th May itself). I was not getting channels for 1 hour and all channels coming for 5 mins then blue color screen displayed for another 5 mins then again no channels. I have raised complaint after that the distributor called Thirupathi Enterprises came to home and took the set top box for repair. Its been 1 month(today 26th June) now the set top box was not repaired and not returned and no replacement has been given to me till .
Am keep calling customer care/ distributor and nodal offer as well on daily basis no response am getting. Customer care is saying I cant temporarily stop the connection as well. Here am loosing the validity as well without watching the TV.
Thi is kind of fraud and corruption and cheating. Instread they can go to any road and beg then they can get enough money to eat.
Here at Hyderabad our family suffers a lot since they dont have any other entertainment here
Please help me to get the set top box or help me to surrender the connection as well. anything would be fine for me
Details:
Name Sudhakar
smart card: 42510664164
Subscription: Sundirect HD Tamil value pack
Distributor: Thirupathi Enterprises
My Contact: (0)********79
Thanks,
Sudhakar