Idea Cellular Kerala - My Idea SIM is blocked for no reason and no one understand the bill details
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Complaint by: SONY on May 31, 2014, 7:57 pm in Telecommunications

I have a post paid Idea SIM, account number # 100015362483. I paid excess amount in the beginning and even now as per the bill details, it shows around 40,000 credit with Idea. Due date is shown as --- ( no date ) as there is already fund in my account. Total amount payable after due date is shown as approx. (negative ) - 45,271 as per the bill dated in Feb and on 10th April bill after deducting my monthly rent of 1,010, it is -44261. Idea cellular representative keep saying that I have to pay this 44261 and then only my connection will be reactivated. When I try to convince how come my payable amount is reducing every month if the said amount is payable, some do not understand and some keep promising that they will report the issue and resolve. So far nothing has happened and I AM BEING SIMPLY CHARGED EVERY MONTH 1,010.12 FOR CARRYING A BLOCKED SIM CARD, BECAUSE I PAID EXTRA MONEY IN ADVANCE. Also the bill collectors keep calling me to settle the dues for which I keep telling the whole stories. I am working abroad, in Qatar and every time when I visit Kerala, I am spending my days trying to reactivate my Idea Sim.

Complainant's Goal: I just want to reactivate my blocked IDEA SIM and learn how idea will compensate
Complainant's Target: Idea Cellular Kerala
Complaint Location: IndiaKeralaThrissur
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Recent Comments
4.
Mon, 20 Aug 2018  Pinky kalita

Why my Idea sim is blocked

3.
Thu, 17 May 2018  shijas

My idea pre paid sim has blocked for no reason. I hav my daily data pack until july 3 . What the hell idea. Why did you block my sim. please help me anyone

2.
Mon, 04 Sep 2017  Mohit Jhawar

Idea prepaid has blocked my sim forno reason. Disgusting. I willport sooner . It says your account has been temprarily blocked

1.
Sun, 01 Jun 2014 - Business Reply from - Idea Cellular (Idea Cellular Kerala)

Dear Customer,

We regret the inconvenience caused to you. Please reply with your Idea mobile number and the alternate contact number. You can also visit our website, www.ideacellular.com or call 121.

Thanks & Regards,
Customer Care, Idea Cellular