Idea Cellular Kerala - Internet connection not working after MNP
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Complaint by: Anoop Ravi on March 8, 2012, 7:41 pm in Mobile and Cell Phones

I was a Tata Docomo customer. I put a request for porting my number to IDEA. The sole reason why I moved to IDEA was that the data coverage of Tata Docomo was not good.
I went to the IDEA customer relations shop and applied for the porting on 2nd March 2012.
The number was ported today morning (07-03-2012). All the services are working except the GPRS data.
I called up the IDEA customer service and they told me that the data connection will not work till the background verification is completed (which according to customer service will take 6-7 days).
I was never told about this situation by the customer service agent at IDEA whom I approached for connection. And moreover I am a consultant who relies heavily on mobile data connection
I explained my situation and told customer service agent to register a complaint to speed the verification process. She was very adamant that she cannot do anything from her side.

Since I applied for the connection 5 days back there was adequate time available for the IDEA team to complete my verification. I am in dire straits just because of the hidden terms and conditions which I as a customer will not have sufficient time to read before taking the connection and the customer agent will not explain too.

Below are my details:
Phone number: ********00
Customer Name: Anoop Ravi
Address: Sankara Nivas, HSRA: B-8,
Kalady, Karamana P O,
Thiruvananthapuram, Kerala – 695002
Alternate mobile Number: ********97
Mobile number porting date: 07-03-12

Complainant's Goal: Inform fellow would be customers about the hidden terms and conditions of Idea
Complainant's Target: Idea Cellular Kerala
Complaint Location: IndiaKeralaThiruvananthapuram
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2.
Thu, 15 Mar 2012 - Business Reply from - ideacellular (Idea Cellular Kerala)

Dear Sir,

We wish to inform you that the Gprs services for your Idea number has already been activated. Thus we request you to check the same.

Regards,
Ideacellular

1.
Thu, 08 Mar 2012  Message from iComplaints.in Helpdesk

An email communication has been sent to Idea Cellular Kerala on March 8, 2012, 7:41 pm