I have placed a Order for a Nokia 100 mobile on August 1st at Kaunsa.com. They gave the delivery date as August 16th. I have still not received the Product neither Shipping Information.

Every time I mail them, they apologize for the delay and give no solution.

I have called them several times and only 3 times has their number been answered by a Person. All the 3 times I was given a date which was a week later and full gaurantee that it will be delivered. But it never has.

When I send the request for Refund, they say "As we had already sent your order to the seller so we are unable to cancel the order."

Below is the whole sequence of Emails.

You - 9/11/2013 3:22:05 PM
kaunsa.com Online Shopping Website
I had called your Customer Service today and spoke to a Nitin Joshi. He has given me the commitment that the product will be delivered by this Saturday, September 14th. He has said if I don't get it by this Saturday, I will be able to request for a refund on the basis of this ticket that I am raising. This is the third commitment that I have received from your customer support.

I want to know how accurate is this and the reason for the delay.
Kaunsa Admin 9/11/2013 10:48:40 AM
kaunsa.com Online Shopping Website
Dear Customer,

We are extremely sorry for the inconvenience caused to you.

We are co-ordinating the issue with the vendor as soon as we get updation we will provide you the same at your mail id.

Please co-ordinate with us for further assistance.

With Regards
Kaunsa.com
You - 9/9/2013 1:54:54 PM
kaunsa.com Online Shopping Website
I was told by Nisha Sharma the last time I called, that I will be receiving the product today. I have still not got the shipping details.

Very Disappointed by buying from your Site.

I want to cancel this order and want a full refund.
Kaunsa Admin 9/7/2013 12:21:12 PM
kaunsa.com Online Shopping Website
Dear Customer,

We are extremely sorry for the inconvenience caused to you.

We are co-ordinating the issue regarding the shipping details with the vendor as soon as we get updation we will provide you the same at your mail id.

Please co-ordinate with us for further assistance.

With Regards
Kaunsa.com

You - 9/5/2013 5:54:31 PM
kaunsa.com Online Shopping Website
I have still not got the Shipping details for my order.

Either send me the details or process my refund for this order.
You - 9/4/2013 5:24:39 PM
kaunsa.com Online Shopping Website
I have still not got the Shipping details. I was given a commitment yesterday on Phone that I will get by End of Day on Tuesday.
You - 9/3/2013 4:21:26 PM
kaunsa.com Online Shopping Website
The person who I spoke to today Nisha Sharma, said its going to be delivered on 9th September. She Hung Up on me when i mentioned cancelling the order.

If you have given me a commitment to deliver the product on 16th August and you haven't done it till today, i dont see why I should accept your reason for not able to cancel the order.

Either send me a Courier or Shipping Number for my product by End of Day or Send me the procedure for cancelling the order by End of Day Today.

Also check your History and find that a person called Sonu Sharma committed last week that the order will be reaching me by Last Saturday. What do you say about that?
Kaunsa Admin 9/3/2013 4:15:28 PM
kaunsa.com Online Shopping Website
Dear Customer,

We are extremely sorry for the inconvenience caused to you.

As we had already sent your order to the seller so we are unable to cancel the order.

Please co-ordinate as soon as we get an updation we will provide you the same.

Regards
Support team
You - 9/3/2013 3:01:58 PM
kaunsa.com Online Shopping Website
I called today and spoke to a Nisha Sharma. She mentioned the Product will be reaching me on 9th Sept 2013. The same commitment was given to me last time. The person today couldn't give me the shipping details.

I want to cancel this order as it was ordered on August 1st and was to be delivered on 16th August. Today is 3rd September. No positive information has been provided to me about this.

Please let me know the procedure for cancellation.

The person who I was talking to today Hung up on me when I asked about cancelling the account.

Murtaza
********57
You - 8/31/2013 12:33:36 AM
kaunsa.com Online Shopping Website
I had called your customer support on Thursday and a person called Sonu Sharma said we were going to get the Phone by Saturday. He said if we dont get it by Satuday we will be able to get a refund. I either need the Phone by End of Day Saturday or a Refund in the account.
Kaunsa Admin 8/30/2013 12:48:10 PM
kaunsa.com Online Shopping Website
Dear Customer,

We are extremely sorry for the inconvenience caused to you.

We are coordinating the issue with the seller.

Please co-ordinate as soon as we get an updation we will provide you the same.

Regards
Support team
You - 8/26/2013 1:41:29 PM
kaunsa.com Online Shopping Website
I have still not received a update from you or the Seller. Please let me know when I should expect this product or give me a refund for the product ASAP.
Kaunsa Admin 8/21/2013 5:14:00 PM
kaunsa.com Online Shopping Website
Dear Customer,

We are extremely sorry for the inconvenience caused to you.

We are co-ordinating the same issue with the seller and respond you accordingly.

As soon as we receive the shipping details we will provide you the same.

Please co-ordinate with us for further assistance.

With Regards
Kaunsa.com
You - 8/20/2013 8:08:37 PM
kaunsa.com Online Shopping Website
You sent me a message on 17th that this product will be delivered in 4 to 5 working days. That means by 22nd I should get it.

I have still not received any update about the Delivery of the Product.

I am not happy by this. Just see the date when I have ordered the Product.

Murtaza
Kaunsa Admin 8/17/2013 12:36:01 PM
kaunsa.com Online Shopping Website
Dear Customer,

We are extremely sorry for the inconvenience caused to you.

We would like to inform you that due to bulk of orders regarding the same product which you ordered ,the delivery gets delayed but finally we got an updation from the vendors end that the product was procured by them which will be received by customer in 4-5 working days.

As soon as we receive the shipping details we will provide the same to you.

Please co-ordinate with us for further assistance.

With Regards
Kaunsa.com
You - 8/15/2013 6:14:44 PM
kaunsa.com Online Shopping Website
Why is the Nokia Product I ordered not been delivered yet. When should I expect it?

Murtaza
********57