Hi!
This is Neeraj Mittal, a privileged postpaid customer of Idea Cellular Services having Mobile# +91-********63.
I am really sorry to say this; I am not at all satisfied with the services Idea cellular services are providing to the privileged customers like me. The only thing they provides to your customer are the false commitments, and TAT (Turn around times).
Problem:
On 23-Oct-2010, at around 6:50pm, my Sim card was blocked and I am getting the message as SIM CARD REGISTRATION failed. At that time, I was in my hometown, just planning for my fiancée’s birthday party.
I was stuck in between, without any contact. The embarrassment I face cannot be described in words.
On my arrival back, to NCR, on 25th October, 2010, I contacted Idea customer care, at around 8:00 am in the morning. I get a false commitment of a call back on my PP number, in the evening, which I didn’t receive. In the evening when I called again, I again get a false commitment of a callback, in the next day morning at 10:00am, which also I didn’t receive. At noon, after much discussion, with your Customer care executive PARUL, I received a Complaint# ********, again with an assurance, that my number will be activated, till 7:56pm. But the number didn’t activated, when I called up again, in idea customer care, the so called Floor manager of the call centre, Mr. MANOJ, committed that my number will be activated at 12:00pm midnight. And again it was a false commitment. I also, ask my friend to help them technically, as he is having more than 5 years of core technical, telephone experience, and is the responsible person of handling IN (Intelligent Network), of AIRTEL, and VODAFONE servers.
Questions:
My questions to you and to the Idea customer care representatives were:
1. Why my number is being deactivated, and why I am getting this above mentioned message.
2. What steps have been adopted, in order to resolve, my query.
3. What extra benefits, I am having as a privileged customer, which other customers are not having.

Losses:
Till date, I have suffered a huge amount of losses. I am very close in losing my fiancée and my job, and am mentally disturb, due to harassment of Idea services. My job is also at stake.
My marriage is due on 23-Nov-2010, and I have my number on each and every card printed for marriage, which is not working. On the auspicious occasion of KARWA CHAUTH, and being the first for my Fiancée, I was not able to communicate to her, and was busy in having a discussion with the idea care executives, in order to get my sim card activated.
My manger has given me the final notice, as my job is also suffered due to it. Being the month end and year end closing activity in my company, I am not able to deliver the work assigned to me as I have no contact number with me. I can’t even think of my promotion, just because of Idea services.

I am really frustrated, mentally disturb, and my complete life is ruined, just because my number is not activated, and the best part is that I am no where guilty, in the complete act. Nobody is ready to tell me where I am wrong. Am I wrong in adopting the idea services???

Thanks & Regards
Neeraj Mittal
Privilege Customer
SIM# 89910 48301 09473 37589
Mobile# ********63