Dear Sir/Madam,
[In reference to ticket no. Kaun/T127139/OE0QMJ526Z ]
I purchased an item(Karbonn Mobile A27),
from kaunsa.com website on 04/06/13.
(Order No. KA/127139/6OGJORGA),
which was not delivered after long waiting !
Say about an waiting period of 20days.
Then when I asked for what reason the item is not delivered,
they said the product was out of stock !
I claimed for my money (Rs.3294) to refund
but they positively replied to wait for 10-15 days !
However again reminded them after 15 days,
they replied to wait more !
I waited another few days and wrote them.
Then they apologized & replied that they can only provide cash
voucher for the same amount to purchase other
things, & when I prayed for the same they again said to
wait for 12-15 days.
I waited 15 days again & now 15 days is over.
How long they make me wait Sir ???
It is now more than 2 months I paid Rs.3294,
everytime they are giving some excuse !
How long it required to provide a cash voucher !
In my common sense it requires not more than a day !
I am an online shopper for many years but never seen such
a bogus & fraudelent website like Kaunsa.com.
Please help me Sir,
Thank you,
Yours faithfully,
Dr.Saurav Das.
********13
Update on 17/08/13 :
They replied to wait for another 10days, I waited & wrote :
"Dear Sir/Madam,
As per your last reply 10 days is over,
now it is total 2 months 15 days
I have made payment !
I have waited & waited, now you tell me how long
to wait,
what is the problem in refunding my money ?
Your website is now regarded as a Money Fraudulence site
as campained at social network sites & Cyber Crime Department,
and security personnel are investigating.
You will be banned in near future.
Best of luck,
Dr.Saurav Das.
********13
doctor.saurav.das@gmail.com"
dear sir
i have ordered NIKON D3100 ON KAUNSA.COM MY ORDER NO IS KA/161861/FHQXAMAZ , on date Sept 4th,
and my delivery is on 19 th Sept , but till date i have not received the product , no one answering my call and not replying my mails also, i have contacted escalation team through mail, still no reply from escalation team, i want my money back,
i suggest everyone not to buy from kaunsa .com , this is a fraud web site , govt should ban this web site , they are cheating people and playing with peoples money, please join hands to fight against this web site
my all online customer friends beware of fraud sites like KAUNSA.COM . THIS IS A Money Fraudulence site
SO BE ALERT and do not purchase any thing from Kaunsa.com
I have lost 7385.00 amount
with order number KA/145995 KARBONN A30 MOBILE
SO PLEASE DONOT PURCHASE ANY THING FROM THIS WEBSITE.
I HAVE WRITE MY STORY IN DETAIL BEFORE THIS MESSAGE.
THANKYOU
my all online customer friends beware of fraud sites like KAUNSA.COM . THIS IS A Money Fraudulence site
SO BE ALERT and do not purchase any thing from Kaunsa.com
I have lost 7385.00 amount
with order number KA/145995 KARBONN A30 MOBILE
SO PLEASE DONOT PURCHASE ANY THING FROM THIS WEBSITE.
I HAVE WRITE MY STORY IN DETAIL BEFORE THIS MESSAGE.
THANKYOU
my all online customer friends beware of fraud sites like KAUNSA.COM . THIS IS A Money Fraudulence site
SO BE ALERT and do not purchase any thing from Kaunsa.com
I have lost 7385.00 amount
with order number KA/145995 KARBONN A30 MOBILE
SO PLEASE DONOT PURCHASE ANY THING FROM THIS WEBSITE.
I HAVE WRITE MY STORY IN DETAIL BEFORE THIS MESSAGE.
THANKYOU
my all online customer friends beware of fraud sites like KAUNSA.COM . THIS IS A Money Fraudulence site
SO
Dear Madhu,
Information about your contact details are still awaited from you. Please contact us for any further clarifications.
Regards,
Kaunsa.com
Online Customer Service Team
Dear Madhu,
We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 7th August 2013 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at care@em.kaunsa.com, mentioning your complaint number 290569 in the subject line of the mail.
Thank you for cooperating.
Regards,
Kaunsa.com
Online Customer Service Team
Dear Saurav,
Sorry for the inconvenience. This is to inform you that your concern listed 7th August 2013 has been noted and our team is working on it. We shall call you within the next 24 hours to give an initial update on the status of your complaint. For any further clarifications, please write to us at care@em.kaunsa.com and kindly mention your complaint number 290565 in your subject line.
Thank You for your cooperation.
Regards,
Kaunsa.com
Online Customer Service Team
Even I have the same problem with Kaunsa.
My order number is KA/38144/C0QLRH6Q
I am now facing the same issue. Kaunsa offered HTC one true clone mobile for 7999 and I have paid for the same . Immediately I realised that it is local brand I wrote them to cancel the order and pay back my money. They said only voucher can be given After calling day by day they said voucher has been processed. Then my friend asked me to buy nokia lumia 520 instead of the same and I have placed order for that. They asked to transfer 600 more for the cost difference. I have paid that also. Now 20 days are over and still they have not provided the same. Every time when I called them they are saying that it will be delivered within 3 days....saturday then tuesday and then again friday so on....my order no id T197285. How to recover my money ?
Pls help