Dear Sir,

I have paid to kaunsa.com for SONY XPERIA J mobile phone Rs.11,612/- by Debit Card (Order Ref:KA/126263/RDVRC2SV ) on 1/06/2013 and got confirmation from kaunsa.com that my item will be delivered to me by 16/06/2013. I was in continuous contact with the customer care executive to track the delivery of my product on time as they were saying that they have already dispatched the product on 10th june and it will reach on 16th June but till 24th June also I didn't get my product, when I contacted customer care executive and complaint then they said there is delay from seller so they are not able to sent me the product(when I paid to kaunsa.com ,it shows item is in stock and will be deliver within 7-10days). They asked me to wait for some more days but I didn't get any positive response from them.
In first week of July they totally changed their words, they said the price of the product got increased so they are unable to deliver the product. They asked me to pay more money to get the product. I completely denied to pay more money as I have already paid the entire amount for the product that was reflecting on their site on the day of my order.
I asked them to refund my entire amount then they said it will be get credited to my account within a week but now its more than a month’s time and I haven’t got my money back. I thought they are genuine and they will return my money but now I can’t tolerate it anymore, I have completely lost the peace of my mind and I am getting very much stressed because of the type of response I am getting from their side. So I finally decided to complain against this fraud company.
I am requesting you to kindly look into the matter and take strict action against the Mify Solution Pvt. Ltd.(SF-204 SINGHAL TOWER SEC-58 NOIDA, Uttar Pradesh, India (Noida Area, India)and save society being cheated by such fraud company. Kindly help to get back my money.
Thanking you,
Regards,
Amrita
Email id- amrita_20@hotmail.com