Hi,

On March 19, 2011 I registered a complaint regarding water purifier through iComplaint when I was not satisfied with the services of local dealer. The URL for the complaint is
http://www.icomplaints.in/problem-with-protec-ro-membrane-07859.html

Due to intervention of iComplaint, I was contacted by Seema Avhad from Eureka Forbes and further by local dealer and the membrane of water purifier was replaced. But even after changing the membrane, water pressure of purified water was not at normal speed. The technician of Eureka Forbes told that it is fine and will improve. But unfortunately, within two months, the water pressure is very less again. I called up the local dealer, Mr Paldeep again and he sent the technician and this time I was told that filters are choked and need to be replaced. Mr Paldeep asked me to take the AMC. Unfortunately, the warranty was till 12-May-2011 only. It seems that wrong diagnosis was done earlier so that AMC can be sold later.

I got a call from Mr Paldeep, Panchkula on Friday but still he could not convince me why the filters got damaged. One thing I also noticed that, according to user manual, filters should have been cleaned 4 times in an year for free. But it never happened. Whenever the technician came, he just cleaned the candle outside the purifier but never the filters inside the purifier. Is it possible that filters can be cleaned instead of changing them?


Also, I got the TDS checked for the water that is coming out from the purifier. It is around 150. Please note that membrane was changed just couple of months back by Aquaguard executive, Mr Karsem and still TDS is so high. I could not understand how the TDS is so high with new membrane


Can I get better servicing and can I get my purifier fixed :(

Other channels tried to resolve this:

a. Another mail sent to Seema Avhad for current problem
b. Eurosmile request no. 00******** and customer no: 1007061281
c. Web Service Request no. 179dcfd3122d