Here is my story with icc and ebay.

The service is pathetic and frustrating.

I bought a blackberry bold from icc and received the item after 20 days where I had to pay INR650 as octroi charges. After opening the parcel I found the unit to be refurbished and not the new unit as described.
The unit had a duplicate battery with a bad quality panel and signal issue.
I tried to contact the seller but no reply then I wrote to ebay and they said the issue will be resolved. I asked them time and again if I need to do something to get the refund, they said nothing just wait for our call. Ten days passed and no call I called them again and the same story. They gave the excuses like the claim handler left the job (so it means no coordination at ebay customer service)and i will receive the call. After continuous follow up today almost 45 days after I recieve a call from someone named SOHAIL (ebay claim adjuster) and he asked me to give them a proof that the cell is refurbished. They said that I need to go to the Redington Service Center and ask them to gimme in written that the cell is not Brand New. When I said that why didn't they tell me this before and what if they don't agree to give me in written as I didn't buy it from them and don't have warranty, (Just have the bill). Then he said that he can't refund the money and when I asked him to give me his supervisor, he placed me on hold for 5 mins came back and said that the supervisor will call back in 10 mins...its 10 hrs now and I have not received any call.
I am an editor with TOI and I have all the (recorded) conversation and mail with me which I am going to report. I want everyone to know the kind of service eBay is providing. THINK TWICE BEFORE BURNING YOUR HANDS.
NEXT TIME BE VERY CAREFUL WHEN YOU PURCHASE ANY ITEM FROM eBay BECAUSE IF YOUR ARE NOT LUCKY ENOUGH TO RECEIVE THE DESCRIBED ITEM YOU WILL FORFEIT YOUR MONEY>.