I have filed one TDR for one journey on 9th Oct 2008. Still i didn\'t get any refund (nearly 8 months completed). Date of journey on 8th Oct 2008, PNR No.4400256350, Train No. 3352 and Form Chennai to Kovvur.
I had so many times discussions with IRCTC cusomer care (011-23345500) and TDR department (011-23345900) and Chennai Customer Care (044-25300000). I have sent more than one remainder mails to IRCTC (care@irctc.co.in) and southern railway department.
Recently i made call to Delhi TDR department(13th July 2009). They told me that you have to contact Eastern Railway Department (033 - 22439045).
Today i made a call to this (033 - 22439045) number they are taken my details and told me that we can enquiry.
Please take up this complaint.
Thanks
Rajababu
PNR Number: 4343166173 Ticket Type: eticket Transaction ID: 0529773755
Dear sir,
My date of journey 20 July 2012 trian no. 17204 from pune to vadodara. I have not travelled in train then I have file the TDR. on 19 july 2012. tdr status - passenger not travelled but the train late by more than 3hrs. There is procedure if passenger is not travelled and and train is late by more than 3hrs. Full amount will be refund according to irctc. So I am please refund my full amount not half amount.
My file TDR status is follow:
PNR Number: 4343166173
Ticket Type: eticket
Transaction ID: 0529773755
Booked On: 17-7-2012
Class: 3A
Internet Service Charge: Rs 20.00
Date Of Journey: 20/7/2012
Railway Zone: WR
Bank: hdfcvbvpg
Total: Rs 643.00
Train No: 17204
Ticket Charge: Rs 623.00
From Station: PUNE JN(PUNE) Quota: General To Station: VADODARA JN(BRC)
IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai
Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 DEEPAK kUMAR 34 Male 0000/ Booked
TDR Details
Reason For TDR: Passenger Not Travelled.
TDR Status: TDR Entered
Reference No: ekt20120********069
TDR Zone: WR
TDR Filing Date: 19-Jul-2012
Refund Status: Refund under Process
Refund Date: Not Available
Refund Amount: Rs.0.00
Reason for TDR : I have Select passenger not travelled instead of Passenger not travelled and train late by more than 3 hrs
An email communication has been sent to IRCTC Indian Railways on July 23, 2009, 2:58 pm
pl refer to TDR no 855470--no refund has been received , pl help