From: shashank jain
Date: Sun, Mar 10, 2013 at 9:00 PM
Subject: Re: Aircel Postpaid Number || ********73 || Final Warning || Ref no: "1-11026808599" & "1-112********"
To: Care delhi , appellate.delhi@aircel.co.in, appellate.haryana@aircel.co.in, nodalofficer.delhi@aircel.co.in, nodalofficer.rotn@aircel.co.in
Cc: r.j531989@ymail.com


Dear Aircel,

I was a happy MTNL (Dolphin) cust tilL 22nd december 2012 when I decided to port out to Aircel.

I was in favour of Aircel prepaid but as communicated to me, I was suppose to use Aircel as post-paid for a min of 3 months before migrating to prepaid. So I was left with no option but to use it as post-paid.

As things stand now, I have been deprived of both incoming and outgoing, my number is simply lying dead & the reason of course is Aircel's incompetent technical team and mismanagement.

Here's a brief again of what went wrong:

I ported to AIRCEL Post-paid on 22nd Dec 2012 with monthly rental of Rs 149/-. As per my request supported with proper documentation My internet pack of Rs 98/- was to be activated by "22/12/2012" but due to lack of commitment from Aircel, my internet pack got activated on "26/12/2012" & I was charged profusely till then.

Now when I received my 1st monthly bill I was taken aback to see the due amount as "Rs 1161/-" which by far was no way near to what I was suppose to pay.

Aircel post-paid no: "********73"

In name of: "Ajay Jain"

Address: 441/4 Jacubpura New Railway Road Gurgaon

fyi, my monthly bill should comprise of the following + Outgoing call/sms charges (if any):

Monthly Rental: Rs 149/-

Internet Pack: Rs 98/-

Tax (12.36%): Rs 277/-

Total: Rs 277/-

I have cases opened with Aircel regarding the same but till now I have no update whatsoever. Now I am helpless as I have been denied of both incoming & outgoing.

Reference no: "1-11026808599"

Reference no: "1-112********"

Hereby I request Aircel to please rework on my bill make my Bill free of Overhead charges and activate the SIM ASAP.

For further details please feel free to contact on my alternate no. "********47”

Even after writing this letter/mail if I don’t get a resolution then I will be forced to take a strict action because it’s not only about the SIM, it’s about the losses incurred in my business and the related mental harassment.

Please update me if Aircel has a solution for me, hoping for a positive response.

Thank you.


Regards,
Ajay Jain
********47