Respected Sir/Madam

im using the Spice Mobile No.********36 (parent) and ********36 (add on) from many years, but as same was merged with idea, since that time im facing problem of different types regularly but main biggest problem is with idea is numbered 1 below:
1. Despite of submitting my verificiation and other required documents with idea a regular calls and messages received from idea after 3-4 months that my documents are not proper and submit again else my services get barred and same was done on my add on number today. i wanna complaint that idea employees are in showroom are illiterate that after checking documents by them documents are submitted and again and again why idea is demanding as the same documents which are already deposited with idea several times. May be idea is harassing me after merging becz of the reason i have a life time free both connections which have clip charges of Rs.35/- only per month. As i received several calls from idea after merging to have a better changed plan which i refuses. I am using idea services with a clip charges of Rs.35 per month and it is disappointing idea that's why again & again these documents demanded. As idea customer care officer or showroom person won't be able to tell me what is problem in my documents already submitted with idea several times.
2. Any of my spice nos is not updated in idea nos list whenever registering for idea nos it shows invalid no.
3. Idea services of GPRS is not working in my home region Jalandhar while it is working in other cities.

Pls help me out sir/madam as im harassed while depositing the same documents again & again if they have any problem they can contact me a t my office my home anywhere and verify whatever they or anybody wants to verify im available they are dealing with me like as im any criminal who has to come to Police station each and every month with his documents.

Pls help me.