Hi,

I have been wrongly charged on 19th of FEB while calling. After that I called 198 to launch a complaint. The person speaking was very rude. He told that the application is not working and told to call after half an hour. I called after half an hour, I got the same reply. I again called and was told to call after an hour. I have called several times and every time but nobody was taking the complaint. I called again on 20th FEB, then also the same thing was told to me to call after sometime as the system is not working. I DO NOT KNOW WHAT KIND OF SYSTEM RELIANCE HAVE THAT TI CAN NOT TAKE A GENUINE COMPLAINT ALSO. Later on I called and told that I need to speak to your supervisor. I was put on a hold for 45 minutes and then I spoke to the supervisor. The complaint was take at last. Complaint number 147531373 ( Spoke to Deepak, D.M.Swamy, Sateesh and others) which was later close stating that I was RIGHTLY CHARGED.
Again I called 198 and waited for 45 minutes to speak to supervisor to place a complaint. Complaint was again taken and which was 147628328 and was closed later. Again I called on 22nd and a complaint was taken which is 147702090.
Everytime I called to customer care they were telling I was rightly charged. I told them to prove me that I was worngly rightly charged as you have all the data. They were not telling me any thing and on top of that somebody told me to pay some amount to check the last all details. How SHAME FULL it is of a company like RELIANCE to tell something like that to customers who is already in trouble and you people are sitting and doing nothing and just crying that the system is not working and whatever is happening is alright even if it is wrong.
Later I told them that I called to a particular number and that was a reliance number and how could I be charged for that as I have he special pack then the told that yes you were wrongly charged.

I DO NOT KNOW HOW EFFICIENT IS RELIANCE IF THE PEOPLE HAVE TO PROVE AND THEY THEY NOT KNOW WHAT IS HAPPENING AND IF WE PLACE A COMPLAINT AND THEY WILL SIMPLY CLOSE IT STATING EVERYTHING IS ALRIGHT, EVEN IF IT IS WRONG.

TODAY AGAIN I SPOKE TO A SUPERVISOR WHO TOLD THAT THE INFORMATION THEY GOT FROM THE BACKEND TAEM THAT I WAS RIGHTLY CHARGED AND TO CLOSE THE COMPLAINT.

CAN ANYBODY TELL ME HOW EFFICIENT ARE THE PEOPLE WHO ARE WORKING ON THE BACKEND AND HOW CAN THEY CLOSE THE COMPLAINT WITHOUT RESOLVING IT?? ARE THEY EFFICIENT ENOUGH TO SIT IN THAT POSITION??

CAN SOMEBODY TAKE A COMPLAINT OF THE PERSON WHO DID NOT CHECKED THE COMPLAINT PROPERLY AND CLOSED IT ??

CAN SOMBODY TELL ME HIS NAME OF THE BACKEND PERSON WHO DID ALL THIS TO SUE HIM FOR WHAT HE IS DOING FOR CUSTOMER SITTING IN THAT POSITION??

I DID NOT EXPECTED SOMETHING LIKE THIS FROM SUCH A REPUTED COMPANY LIKE RELIANCE.

IS THERE ANYBODY WHO TAKES CARE OF ALL THESE WRONG DOINGS?? OR DO I NEED TO CONTACT AMBANIS TO TELL WHAT IS HAPPENING IN THEIR COMPANY????


LET ME KNOW WHAT IS HAPPENING AND TILL WHEN IT WILL KEEP ON HAPENING......



ABHISHEK