Really frustrated with your kind of service and engineer you have.
Recently I have purchased on 9th August 2010 Five (5) - 800 VA inverter of your company i.e. LUMNINOUS from eBL International C-337, Sector -10 Noida (UP).
In two inverter I was having issue I call your customer care i.e 011-45500700 on 13th August 2010 @ 11:10 am given my issue n for the same I got the complain number i.e DL-720104 he said within 24 hrs the complain would be attended & resolve.
Yesterday i.e 14th August 2010 I got a call from your Engineer Named Mr. Neeraj Sharma Ph Number (********33) at 2:50 Pm that I would be coming to your house at 6:00 pm to resolve the issue I said okay.
When he did not turn up I called local Inverter person from near by to check whether battery, wiring or inverter are okay or not. When they check thoroughly they said every thing is okay except the inverter as they have some issue in charging and MCB is not working in the proper manner. I called straight to the person who called me in the after noon that to Mr. Neeraj Sharma, when I said the issue he said he would be coming to attend the complain I said fine also said if possible change my inverter as its 1 week old only he said it can’t be done when I asked why he said there are lot of formalities and it will take 15 take to get the replaced one. When I said okay you come now and see the things he said will come in 1 hr. when he did not turn up I called again to him & said I am waiting for you he said will come surely. I have waited for him till 11:45 Pm also tried to called that time but his phone was switch off.
I would like to tell you your service is the worst which I have seen till now with any company as your engineer commits and never comes also he has miss behave and said what ever you want to do it. You can complain against me I am Neeraj Sharma… just see the attitude of the person you are having. Your company really sucks and eats the money of our. If you can’t give the service then why you say it will address in 24 hr time?????
I really will NEVER EVER RECOMMEND THE PRODUCT OF YOUR COMPANY TO ANY ONE IN MY LIFE ALSO NOW I WANT TO REPLACE MY BAD INVERTOR ASAP OR IF YOU CAN’T RETURN MY MONEY SO THAT I MAY BUY WHO HAVE BETTER SEVICE FROM YOU.
Kamal Gulati
********28, ********28
C-122, Sector-44, Noida – 201303, UP, NCR
I support this complaint.
Also Beware and Investigate thoroughly before doing any Business with this company!!!
The company goes by the name of Luminous Engineering and Technology services private Limited, in New Delhi, India.
The company also goes by the name of LETS.
The company is manipulative and boasts of capabilities it does not possess, employees are not paid on time and huge sums of money are owed to the creditors.
Little attention is paid to the welfare of the employees and work ethics, they adopt illegitimate means to suppress any attempt made by anyone who comes to know of their wrongdoings and attempts to raise opinion about corrupt practices.
Employees are not paid their salaries until 2 to 3 months, and in case the person has to leave the company they never pay him.People are hired and fired at will.
The work they get from their clients is in turn given to temp and contract vendors who pay little attention to quality and people doing business with them are left with no choice but to accept substandard work or get it redone.
This is just for the benefit of the people who might fall victim to unethical practices of this company!
An email communication has been sent to Luminous Power Technologies on August 15, 2010, 12:58 pm
I support this complaint.
really worst company n worst support.. Never do any thing any kind of service. FOR ALL THE CUSTOMER WHO EVER IS READING NEVER GO WITH LUMINOUS INVERTER IN YUR LIFE BECAUSE THEY WILL HARSE U N NVR EVER COME FOR COMPLAIN.