I has purchased Eureka forbes Water filter storage unit-Amrit Model at MRP (Rs.1800) Set contains:Bottom, Top, seat, Top cover, Tap, 2nos of filter kits. The item is given Warranty for 18 months along with bill.
During the usage bottom unit got damaged after 6 months from date of purchase. Soon we intimated Eureka forbes offices at Thane & Dadar. After repeated follow up made, finally on 17, Aug 2012 Dadar office has arranged for bottom storage unit (made of plastic body) threw its dealer at Dadar East.
I had carried old cracked bottom unit also for replacement, prepared for paying said unit charges (Rs.300) But the company representative told that unit cost is Rs.680, which very costly & don’t worth. As examined the dealer has shown the cost of item is Rs.261 originally as per bill claimed for Octroi. Also shown Octroi reciept & goods transfer slip from its warehouses to dealer office.
The dealer told me, Eureka Forbes is billing to dealer/customers for Rs.680 (More than 50% of cost of the product claimed as per Octroi). So Please examine my problem, As has you know sir – “normal plastic unit without any electronic/components any where in india will never cost such high†Please inform for me as early as possible, so that we can quickly use the said unit have filtered water.
Contact No: ********39
E-Mail: gvcvarma@mazagondock.gov.in