Read the all below emails, which is self explanatory


---------- Forwarded message ----------
From: Vinayak Rao
Date: Aug 16, 2010 6:42 PM
Subject: Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket: ********)
To: "questions.in@support.sonyericsson.com" , sonyericsson@sonyericssonmail.com
Cc: director@core.nic.in, webadmin@core.nic.in, cccdel@del3.vsnl.net.in


Dear Sir/Madam,

I regret to inform you that, finally, u have not repaired my Sony Ericsson W810i handset even after taking 1 month of time at service centre and returned it without repair saying "Not repairable".
For this, I had already sent 7 reminders by email (attached for your reference) and regular telephonic followup, but very disappointed with most pathetic and disgusting service.

There was a problem in it's hardware, which results in bad battery performance. I want to just replaced/repaird this particular hardware. As there is no any problem in battery & charger. They have offer me expenses Rs.900, but even my acceptance for the same, finally they have not repaired the same.

How it can possible that the manufacturing company has shortage of spare parts.

I had purchased that mobile in Rs.15100 (Including SE MPS 60 speakers) + 2 GB Memory Card = Rs.1350 + Additional BST 37 Battery = Rs.1450, Bluetooth Device = Rs.2,000
= Grand total (approx.) = Rs.20,000.
This is the direct loss to me, because I can't use these all accessories in another handset. I will not prefer Sony Ericsson in future. I have suffered a lot by their after sales services.

For your information & necessary corrective action at earliest.

Thanks


Vinayak Rao // +91-********44



On 8/10/10, Vinayak Rao wrote:
Even a lots of reminders & telephonic contact at 011-39011111, I have not received single satisfactory response from your side.
What is the status of reference no. ******** (communication held over telephone ) ?
Now, I'm afraid whether I will got my original handset SE W810i or not !!! It's already 1 month passed.
I'm very disappointed with your service.

Vinayak Rao // +91-********44

---------- Forwarded message ----------
From: Vinayak Rao
Date: Aug 9, 2010 5:42 PM
Subject: Reminder 6 : Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket: ********)
To: "questions.in@support.sonyericsson.com" , sonyericsson@sonyericssonmail.com

I have contacted at 011-39011111. What is the status of reference no. ********?

---------- Forwarded message ----------
From: Vinayak Rao
Date: Aug 2, 2010 11:00 AM
Subject: Reminder 5 : Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket: ********)
To: "questions.in@support.sonyericsson.com" , sonyericsson@sonyericssonmail.com


Dear Sir/Madam,
It's almost One month, what is the status of Workorder No. SE310RJK13920 ?

I have contacted at 011-39011111 & Janakpuri Centre also, but not responded properly.

Please update me whatever the status is. It's already too late & I don't want to be late further.

Vinayak Rao // ********44 // vinayak@bgh.surya.in, vinayakraao@gmail.com




---------- Forwarded message ----------
From: Vinayak Rao
Date: Jul 30, 2010 6:07 PM
Subject: Reminder 4 : Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket: ********)
To: "questions.in@support.sonyericsson.com" , sonyericsson@sonyericssonmail.com


It's about 20 days to go, what is the status of Workorder No. SE310RJK13920 ?


---------- Forwarded message ----------
From: Vinayak Rao
Date: Jul 21, 2010 3:46 PM
Subject: Reminder 3 : Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket: ********)
To: "questions.in@support.sonyericsson.com" , sonyericsson@sonyericssonmail.com

---------- Forwarded message ----------
From: Vinayak Rao
Date: Jul 19, 2010 1:42 PM
Subject: Reminder 2 : Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket: ********)
To: "questions.in@support.sonyericsson.com"
Cc: sonyericsson@sonyericssonmail.com


It's about 10 days to go, what is the status sir?

---------- Forwarded message ----------
From: Vinayak Rao
Date: Jul 16, 2010 12:43 PM
Subject: Reminder 1: Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket: ********)
To: "questions.in@support.sonyericsson.com"
Cc: sonyericsson@sonyericssonmail.com


---------- Forwarded message ----------
From: Vinayak Rao
Date: Jul 13, 2010 3:58 PM
Subject: Workorder No. SE310RJK13920 (Re: Sony Ericsson Contact Center, Ticket: ********)
To: "questions.in@support.sonyericsson.com"
Cc: sonyericsson@sonyericssonmail.com


Dear Mr. Vijay Sharma

Thanks a lot for your prompt reply. I have visited the Sony Ericsson Service Centre at Janakpuri & handed over the Sony Ericsson W810i handset vide Workorder No.SE310RJK13920 on dated 12th July, 2010. Moreover, please note that there is no problem in software, Battery BST-27 & Charger. Original Battery Serial No. is 056691CPLCLV 06W29, which was not mentioned in workourder.
However, the detail of the problem described as below in previous mail :-

It refers to your below mail. Problem is not yet resolved and still persist as follows :-
I am user of Sony Ericsson W810i. I have recently purchased new original Sony Ericsson BST 37 battery after problem (i.e. weak performance) in previous battery, which was included with new handset at the time of purchase.

Even after changing the battery, it's performance is very weak i.e. hardly it works 5 hrs.(standby time). Moreover, I have also tried with another battery of my friend. But, battery is discharging at very high rate.

I think, the problem is not in BST-37 original battery as well as the Charger. Both the batteries (Original + New) are working well & battery back-up/efficiency is satisfactory with other sony ericsson handset. I have also updated the software using update service. So, it's sure that software is ok. Then, the only hardware, which may cause problem.


You are requested to kindly help me in this regard at earliest. I am suffering this problem very badly since 1 month. Either please send me the ACTIVE list of service centres in Delhi & Haryana. I have tried some centres listed at your website, but not responded OR tell me the solution to diagnose the problem. It will suitable me to contact the service centre, which is in western Delhi i.e. Paschim Vihar/Peeragarhi/Pitampura or in Bahdurgarh, Haryana.
Waiting for your corrective action for above workorder no. What is the status ? Please inform me the charges to repair the hardware.

Thanking you

Vinayak Rao
Cell No. : +91-9812-697444

Email : vinayakraao@gmail.com, vinayak@surya.co.in


C/o-Surya Roshni Ltd. // Prakash Nagar // Delhi-Rohtak Ropad // Bahadurgarh // Distt. Jhajjar // Haryana // Pin-124 507 // INDIA