Idea Cellular - Sim card charges
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Complaint by: on February 24, 2014, 6:28 pm in Mobile Service Providers

Hi

I received a call and text a month ago to replace my sim card as it was too old(2years) , and said that it is in the faulty list, i might face issues with my service, and it would be free of cost.

I went to my local idea store and asked for a replacement sim card , said i will be charges 25Rs, i said i was informed by customer care it would be free, she said she only has paid sim cards,
I took the sim card and called customer care explained the situation , the representative said he will place a request to waive off the charges , but asked me to call when my bill gets generated to place the request again.

I called customer care after my bill was generated and they declined any request for the waiver of the sim charges.

Hence i request you to please waive off 25Rs of my next bill.

Regards

Charles

Complainant's Goal: Want the sim card charges to be waived off.
Complainant's Target: Idea Cellular
Complaint Location: India › Maharashtra › Mumbai
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Recent Comments
9.
Fri, 29 Sep 2017  sourav

my sim card has been lost so pls give me aw duplicate sim card no is ********52

8.
Thu, 29 Jun 2017  neha

Lost the phone
My phone is taken away by theft hence i want to block the prepaid idea simcard
Mobile Number is ********65
Please put the block on the simcard

7.
Mon, 17 Apr 2017  harish chakravarti

mara idea sim card band hogya ha duplicat sim pradan kara .

6.
Wed, 16 Nov 2016  jayaram

ur charged toomuch cost of sim replacement .....i complaints in consumer court ....

5.
Sat, 19 Mar 2016  shanmugam

mob.********56 sim replay no activasan

4.
Sun, 28 Sep 2014  harish

very very worst service in idea store nellore recently i had portd to idea cstmr care had said d charges wil be 25 rs to port bt d have charged 100 rs n nw i had lost my mble for replace sim i went to d store dy r asking 150 rs for replacement i had approched cstmre care dy r saying 100 to replace d other netwrks r costing lessdan 50 very worst service in idea store in nellore

3.
Sun, 28 Sep 2014  harish

very very worst service in idea store nellore recently i had portd to idea cstmr care had said d charges wil be 25 rs to port bt d have charged 100 rs n nw i had lost my mble for replace sim i went to d store dy r asking 150 rs for replacement i had approched cstmre care dy r saying 100 to replace d other netwrks r costing lessdan 50 very worst service in idea store in nellore

2.
Fri, 20 Jun 2014  hari

hi
i forgot my mobile because i can lose idea sim card .so how i can replace that sim card.
my sim card number is -------********74.please send charges & how many days will take for sim replace.
thank u sir.

1.
Tue, 25 Feb 2014 - Business Reply from - Idea Cellular (Idea Cellular)

Dear Customer,

we regret the inconvenience caused to you. Please reply with your Idea mobile number and the alternate contact number. You can also visit our website, www.ideacellular.com or call 121.

Thanks & Regards,
Customer Care, Idea Cellular