I have purchased Lotto Tolosa shoes from www.shopclue.com thru order no. 27708311. I made payment thru my debit card. But at that time they were no having stock. So they sent me one shoe of Size 8 and other is of 9. I called up them and I returned the shoes thru courier service which they have arranged. They told me that within 7-10 days they will refund my money and I will get automated email from them. Till now nothing has come. Only email communication between me and them.
Following is the communication between me and them. Even I called up them two times and received reply that with in 7-8 days I will receive my refund. But no reply. Please do the needful.

Communication between me and them:

Shopclues Customer, Dec 17 12:27 PM:
Dear Team Member of Shopclue,

This is not at all fair with me. One side your team is sending me email that I will be getting refund
and on other side shopclue has offer of Lotto Shoes on the website.

Please send me shoes at the earliest and that also Size 8.

Waiting for your reply.

Thanks & Regards,

Vipul Dani.

On Tue, 16 Dec 2014 12:23:28 +0530 "ShopClues.com" wrote


ShopClues Support, Dec 16 02:43 PM:
Dear Customer,

Thank you for contacting ShopClues.com.

We have received update from our courier partner that pickup of your product has already been done. We would like to inform you that we are yet to receive your product in our warehouse.

We would like to inform you that once we receive your order in our warehouse then we will be able to proceed further for refund/replacement.

Alternately, you can track your return status at www.shopclues.com/trackorder
For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Shruti
ShopClues.com
s::s


Shopclues Customer, Dec 16 02:13 PM:
This is not fair. I am a regular customer of Shopclue and thru my track record you can easily come to
know that frequently I am doing my shopping from shopclue. Actually I thought by sending emails you
people will speed up the talk and will send my Lotto Tolosa Shoes. But what I came to know that you are
arranging for refund WHICH I DO NOT WANT. Being a REGULAR CUSTOMER, I am requesting team members of
shopclue to arrange Lotto Shoes. Waiting for your reply.

On Tue, 16 Dec 2014 12:23:28 +0530 "ShopClues.com" wrote


ShopClues Support, Dec 16 12:23 PM:
Dear Customer,

Greetings from ShopClues.com.

We would like to inform you that the refund for your order is in process. You will shortly receive an automated update with the payment details.

For further assistance, kindly refer to www.shopclues.com/help

We look forward to your shopping with us again!

Best Regards,
Customer Support Team
Supratim
ShopClues.com


ShopClues Support, Dec 16 11:51 AM:
Dear Customer,

Thank you for contacting ShopClues.com

We would like to inform you that the refund for your order is in process. You will shortly receive an automated update with the refund details. We regret for the inconvenience caused to you.

For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Supratim
ShopClues.com
s::s


Shopclues Customer, Dec 16 10:59 AM:
Dear Sir / Madam, Pick Up has been initiated by courier boy and they have delivered to shopclue thru
Nuvo Express. Tracking No. is SCL0052251. Then while tracking I came to know that rejected shoes are
already delivered to shopclue on 10th December 2014. But I received response from shopclue that still
you have not received shoes in your “warehouse”. I do not know what’s going on. Please reply when I
will receive my shoes. Waiting for your reply.

On Sat, 13 Dec 2014 07:37:49 +0530 "ShopClues.com" wrote


Shopclues Customer, Dec 16 10:58 AM:
Dear Sir / Madam, Pick Up has been initiated by courier boy and they have delivered to shopclue thru
Nuvo Express. Tracking No. is SCL0052251. Then while tracking I came to know that rejected shoes are
already delivered to shopclue on 10th December 2014. But I received response from shopclue that still
you have not received shoes in your “warehouse”. I do not know what’s going on. Please reply when I
will receive my shoes. Waiting for your reply.
On Sat, 13 Dec 2014 07:37:49 +0530 "ShopClues.com" wrote


Shopclues Customer, Dec 16 10:58 AM:
Dear Sir / Madam, Pick Up has been initiated by courier boy and they have delivered to shopclue thru
Nuvo Express. Tracking No. is SCL0052251. Then while tracking I came to know that rejected shoes are
already delivered to shopclue on 10th December 2014. But I received response from shopclue that still
you have not received shoes in your “warehouse”. I do not know what’s going on. Please reply when I
will receive my shoes. Waiting for your reply.

On Sat, 13 Dec 2014 07:37:49 +0530 "ShopClues.com" wrote


Shopclues Customer, Dec 15 10:57 AM:
Dear Sir / Madam,

Now how many days it will take to reach shoes at my home. Already two weeks passed. Please send shoes
at the earliest.

Regards,

Vipul Dani.

On Sat, 13 Dec 2014 07:37:49 +0530 "ShopClues.com" wrote


ShopClues Support, Dec 13 07:37 AM:
Dear Customer,

Thank you for contacting ShopClues.com.

We have received update from our courier partner that pickup of your product has already been done. We would like to inform you that we are yet to receive your product in our warehouse.

We would like to inform you that once we receive your order in our warehouse then we will be able to proceed further for refund/replacement.

Alternately, you can track your return status at www.shopclues.com/trackorder
For further assistance, kindly refer to www.shopclues.com/help

Best Regards,
Customer Support Team
Supratim
ShopClues.com

s::s


Shopclues Customer, Dec 12 01:56 PM:
Shoes collected by courier person but when I will receive shoes? Please reply.

On Thu, 11 Dec 2014 18:49:02 +0530 "ShopClues.com"