product not delivered from www.kaunsa.com-www.kaunsa.com- iComplaints.in

www.kaunsa.com - product not delivered from www.kaunsa.com

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Complaint by: adityakumardhuria on July 29, 2013, 11:39 pm in Online Shopping

I purchased nokia mobile phone X202 online through website www.kaunsaâ€‹.com on 16-07-2013 and my order id is KA/147095/â€‹KGIX87W9 and they promised to deliver me the product in 10-15 days . but even after 15 days , they are not giving any satisfactoâ€‹ry answers regarding the shipping of product and now they are cutting my calls or ignoring my calls. till date , I have not received any informatioâ€‹n regarding my order delivery and I have also not received the product .please help as I getting no help from website . only one number is given to me 0120-48350â€‹0 . but they cut my call or dnt pick my number. please help me .I have suffered a lot economicalâ€‹ly as product is not yet delievered even after 15 days. and no shipping details have been mailed or msgd to me.I want my cell to be immediatelâ€‹y delivered at my address. and in case its product quality is not good , it shud be immediatelâ€‹y replaced as I have lost faith on this website

Complainant's Goal: i want my product to be delivered and in right condition also

Complainant's Target: www.kaunsa.com

Complaint Location: India › Punjab › Firozpur

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3.

Thu, 05 Sep 2013 - Business Reply from - Kaunsa.com (www.kaunsa.com)

Dear Aditya Kumar,

Information about your contact details are still awaited from you. Please contact us for any further clarifications.

Regards,

Kaunsa.com
Online Customer Service Team

2.

Sat, 10 Aug 2013 rahul

Dear Mr aditya kumar.. Is anything sorted out after you got reply from kaunsa.com website... I am the same person like you who ordered one mobile worth 18000 on July 8th and till now one month was over Kaunsa team are not delivering my product and either they are not cancelling my product,.. Can you please update me with any details...

1.

Tue, 30 Jul 2013 - Business Reply from - Kaunsa.com (www.kaunsa.com)

Dear Aditya Kumar,

We apologize for the inconvenience. We care about your grievance, and your complaint, listed on 29 July 2013 has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at care@em.kaunsa.com, mentioning your complaint number 282392 in the subject line of the mail.

Thank you for cooperating.

Regards,

Kaunsa.com
Online Customer Service Team

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