Hi,

I would like to complain against Accel Frontline Services Company based out of Pune.

I had given two Belkin routers to Accel Frontline services. One of them, I had bought a router on the 2nd week of Oct, and within a couple of days it was not working. Within a week on 20th Oct, I inquired with Accel Frontline Services, and gave them the Routers for replacement. I was told that the replacement would come within 5 - 6 working days and I would be intimated by mail / sms. That was okay with me.

However two weeks passed, and, I got no response about the status, nor was the site updated with the status. It states - "Waiting for Allocation".

I then dropped a note to "TechSupportIndia@belkin.com" inquiring about the same.

I then got a response that the stock was not available and would be available by 20th Nov. I am still not clear whether 20th Nov is the date when I would get the router or would it be further delayed.

I was very unhappy with the response. I requested that atleast one router could be made available before that and what was the mode of complaining further to the management. I have not received any response till date. The status on the site btw is still "Waiting for Allocation"

I have the following issues.

1. No where while buying the product was it mentioned that the ETA (turn-around time) for replacement would be a full calendar month (20th Oct - 20th Nov).
2. Why was I told (while submitting the Routers) that the replacement Routers would be available with 5-6 days. Wrong expectation should not be set.
3. Why was I not itimated about the delay through email/sms?
4. Why is Belkin technical support not responding to my follow up mails.


The reference Ids are BKNPUN120000733DW and BKNPUN120000735DW.

Overall the service from Accel Frontline has been pathetic atleast on this instance.

I would request Belkin to introspect. Seeing this service, I would never recommend Belkin products to any one forget about buying one.


Thanks,
Ashish