My four wheeler vehicle was given to fortune cars pvt ltd for some repair work on 6/9/10.On 8/9/10 when i went for a check to the work status , i found that there were good amount of scratches on the left front side of the car bumper which were not there before the vehicle was submitted and i was sure for that.
But the people there were refraining from the responsibility as i had no proof to crack that.
But then i called the surveyor who took some photographs of my car on 6/9/10 for the Insurance claim purpose.In that photograph one of the snap clearly showed that the car had no such or any damage on the any side of the front bumper and it was very clear.
I showed that photograph to the concern authority and still they were trying to act as if they don't know.
I refereed the same to the director Mr. Saxena but he was at his own opinion and was blaming me that i was creating a unnecessary issue and the are right on their side.After a heated argument they unwillingly agreed to get the work done.
But I insisted for an Apology letter from their side ,Mr Sexana rudely said that I will not provide you tahat and you can do anything you want as if he was doing an obligation on me after damaging my car.
The idea behind this is to just alert people who leave their car for repair or maintainance work at showroom and trust them.As being TATA Authorised workshop they must follow strict guidelines for customer satisfication but they must be awarded for CUSTOMER DISATISFACATION.Its a clear case of fooling,absuing and cheating the customer and their property.
request you to act strict upon This.
Chintan T.
Dear Sir,
After receiving the letter further no action has been taken.I also took the issue to tata motors HO for passenger car division but they are also not taking any action against them.
I would appreciate and will be highly oblige if you do so.
I am ready for all the legal proceedings if involved.
As per the latest status available from tata motors,i came to know that they have dispatched an apology letter for the inconvenience caused.
But i will still take this matter ahead as i found many more errors in the same.
I support this complaint.
Mr.ASHOK M. GAWARIKAR
Manohar, Plot No. 18, Road No. 1 Sector – 12, New Panvel. Pin-410 206. Raigad. Maharashtra. India.
(Tel No. 91 22 27454337 )
DATE:- 04/07/2012
To,
1) FIAT INDIA AUTOMOBILES LIMITED
Corporate Park II, 5th Floor, Sion Trombay Road,
Chembur,Mumbai – 400071.
India. Tel: +91 - 022- ********
2) M/S Tata Motors Ltd.
Lloyds Centre Point, Appa Saheb Mhatre Marg,
Prabhadevi, Mumbai – 400025
Tel : 022 ********
3) Fortune Cars Pvt. Ltd
D/237, Thane - Belapur Road, Shirvane, Navi Mumbai
Mumbai, MH ,022 6734 1111.
Dear Sirs,
Sub:- Complaint for interior attitude from Fortune Cars Pvt.Ltd., Nerul.
My vehicle No.MH06AW-1740-Linia.
I sincerely feel that I did great mistake by purchasing Linia. After 4 Maruti vehicles in past instead of SX4 I purchased Linia was grave error as there is no difference in quality of either earlier management of fiat service provider and or Fortune car. I will be displaying following message on Linia for benefit of Indians.
I was never happy with poor quality service and attitude of Fortune Car Pvt.Ltd., & detailed complaint is as follows:-
1. May be before few months I gave vehicle ( LInia ) for servicing and informed that left rear winder glass motor is not working.
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2. Mr.Jitendra told me that although running is 20000 km( twenty thousand) only the warranty period is over and you will have to pay RS.8500/- for motor.
3. It was acceptable, but demanded letter and Jitendra told me that it is ready, it is sent by post etc. etc…… I never received any letter till date.
4. I was prepared to pay but Jitendra told motors are out stock ( It has to be with such quality! )
5. There was promise that he would contact me when motor is available…….. He never contacted me .
6. On 28th May 2012, I noticed yellow engine light with message – Engine check.
7. Informed Fortune Cars Pvt.Ltd., and car was taken from by residence on 29th May 2012.
8. Mr.Jitendra informed me that rats have eaten wire and replacement is RS.5500/- and motor RS.8500/-. With protest I agreed and told Jitendra with warship experience that I like to keep her fault free and I do not have choice so I would pay.
9. I was told by Mr.Jitendra that E-mail is sent ( probably to Italy or may be to Delhi ) and you will have to wait for reply up to 2nd June 2012.
10. Evening 1700 hr. Mr.Jitendra told me that I will have to pay 50% and no cheques are accepted only cash would be accepted.
11. This was salt on wound………as you do not have faith in your customers ( may be you know that you have cheated them & they do not like you ).
12. Now I have taken Bank draft……..as company insisting for cash only…………what to say! Maruti people are better 7 even Gangal Motor,panvel accepts cheques and have full faith in us.
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13. Earlier I have had problems of rats entering cabin and your sadist repairing department never bothered to shut ventilators even after 3 times submissions of vehicle.
Sincerely I am sandwiched between rats and cats of fortune and would like to get rid of this vehicle ……..can you help me.
I also want to start campaign not to purchase a vehicle which is serviced by Fortune cars Pvt.Ltd. they have more faith in cash business & not in customers.
Thanking You !!!!!
CUSTOMER WITH GRIEVENCES
(A.M. GAWARIKAR)