Though my bike was taken to the workshop on 27th.March,it was
returnedback to me saying that there was no complaint.
The next day i get a call from M/S. Marikar Motors asking that my bike
be taken to the Service Centre for detailed checking.(Due to my email
to you with cc to them) I obliged and sent the vehicle to the Centre
on the 28th again.I was told to come the next day (29th). Bike was
returned after 24 hrs saying that complaint was rectified.
After driving the bike for just 3kms ,it was evident that the grinding
noise between chain and chain cover was not rectified.
What should i do ? I contact the customer Care Executive who pleaded
helplessness, contending i meet the GM etc....
Please note that bike is barely 6 DAYS old andhad been sent to the
SERVICE CENTRE thrice and yet the complaint is NOT rectified.
What kind of SERVICE does HONDA offer its consumers ?
I work in a small Company and its almost 17kms away from the Service
Centre.I hold a responsible position and just cannot take time off to
visit the service Centre. I just cannot and will NOT keep on going to
the Service Centre almost everyday just because for making the huge
mistake - of shelling out Rs. 65,000/- for a HONDA bike.
Will some responsible person sit up and take notice of my plight ? I
am almost fed up. I rue the day in taking the decisionof buying a
HONDA bike.
An email communication has been sent to Marikar Honda on April 7, 2012, 6:44 am