1. I am the owner of a Blackberry Torch 9800, bearing IMEI 3554********424.

3. The instrument recently developed a snag - I stopped getting ringtone. That was the only problem, because I could make call, receive call and also use your fabulous email service.

4. I took the phone to the authorised and only service centre at Bhopal ---- M/s Sampark System on 15 November 2011. It was examined by a front office personnel, whose mobile number is ********99. He told me that the ringer of the instrument needed to be replaced.

5. I asked him to replace the ringer and enquired about the expected cost. His reply was shocking. The person told me that it will cost me Rs 2,200 if I "do not want a receipt." I insisted that I wanted a receipt for the payment. He told me that in that case the instrument had to be sent to Bangalore for repairs and it would cost me around Rs 7,800. I did not give the instrument to him for repair because by that time Sampark System had lost its credibility in my eyes.

5. Apparently, the Blackberry authorised service centre at Bhopal is committing a felony by not issuing receipt for services rendered, thereby cheating the public exchequer. It is probably cheating RIM too because if it does not issue a receipt for services rendered, he does not intend to keep the company in the loop.

6. As Sampark System is its only authorised representative at Bhopal, is not Blackberry is directly responsible for encouraging this kind of malpractice?